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Sunday, April 19th, 2020 12:06 AM

Stingray Music frequently freezes

Frequently, in the middle of playing a song on a Stingray channel, the app freezes, and I need to exit the music application and restart it. Sometimes, this fix will last for days, but more often, it only lasts for a half-an-hour or less. I have notified the Stingray support of this same issue. Can you recommend additional troubleshooting steps? Disappointed with the service.


Community Support


215.2K Messages

3 years ago

Happy to help you fix the freezing on the Stingray Music channel, @gerry4708.


We suggest you begin by using the Troubleshoot & Resolve Tool to run diagnostics on your service. This is more thorough than basic troubleshooting. Sign in first so that the options are specific to your service, then follow the steps.


Let us know what you find and what Singray's support team says.


Aminah, AT&T Community Specialist

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