Mentor
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80 Messages
Smithsonian HD and Guide
I have U-450 with no premium HD. I've been getting 1118 Smithsonian HD for months. The problem is that it will not show up in my onscreen guide. I can see 118 but not 1118. However, it DOES show up in the Yahoo online guide; I even have it selected as a favorite there. It also used to show up in the 'Channel Shortcuts' menu under 'News and Information' (which is how I discovered I had it), but I don't think it does anymore. Besides I prefer to use my favorites list for everyday surfing. I can tune the channel and set up recordings by using the PnP surfing feature, or I can schedule recordings through the Yahoo online guide. While on 1118, if I hit the guide button, the guide starts on the nearest channel (Discovery HD I think). A friend who lives about a half mile away had Uverse installed about a month ago, and his guide does show 1118. What's the deal, and how do I get this fixed?
texasguy37
Expert
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14.5K Messages
12 years ago
Is the channel now visible in your Guide?
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Dread Pirate Roberts
Scholar
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254 Messages
12 years ago
Even if you don't suscribe to a channel, you still should be able to see the listings in the guide.
DPR
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hocktom
Mentor
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80 Messages
12 years ago
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-- texasguy37
Is the channel now visible in your Guide?
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Evidently I spoke too soon because, no, it doesn't. I rebooted about an hour after I got off the phone with them and checked for the upgrade. I had Palladia, HDNet Movies, and apparently RedZone, but my guide still skips 1118. As before, I can navigate directly to the channel by entering the number, it then works in the "last channel" toggle, and I can schedule recordings on Yahoo or by using the PnP feature, but it does not appear in the guide.
I'll give it a day or two and call back I guess.
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-- Dead Pirate Roberts
Even if you don't suscribe to a channel, you still should be able to see the listings in the guide.
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Everything else seems to work that way, doesn't it?
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hocktom
Mentor
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80 Messages
12 years ago
Uhhhhhhhhh . . . . that would be too simple, wouldn't it? So I went in there to check, and started scrolling through the channels and stopped when I saw Universal HD 1116 unchecked at the bottom of the screen. I wanted to enable it too, so I moved the cursor down, and briefly glanced at my remote while I clicked to "check" it, but when I looked back up I saw the screen had jumped one more channel, and now 1118 Smithsonian was the last visible channel, it was highlighted, and had a check in it (UHD was still unchecked above it). I only offer that long-winded narrative because I never actually saw the 1118 box without a check in it, but it appears you were right to keep slapping me because that was almost certainly the problem. It now shows up as it should (as does Universal). I remember going through and removing shopping channels and other things I knew I never wanted to see, but I don't remember cutting out these type channels, but then I forget a lot of things these days. I apologize for generating a two page thread over a "problem" between my own ears and again thank all of you who helped.
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texasguy37
Expert
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14.5K Messages
12 years ago
I'm glad that was the problem. From your description, it did sound like a case where the channel was hidden from being displayed in the Guide.
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