hocktom's profile
hocktom
Rising Star
Helpful 1
Celestial 50!

Mentor

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77 Messages

Thu, Sep 29, 2011 4:03 PM

Smithsonian HD and Guide

I have U-450 with no premium HD.  I've been getting 1118 Smithsonian HD for months.  The problem is that it will not show up in my onscreen guide.  I can see 118 but not 1118.  However, it DOES show up in the Yahoo online guide; I even have it selected as a favorite there.  It also used to show up in the 'Channel Shortcuts' menu under 'News and Information' (which is how I discovered I had it), but I don't think it does anymore.  Besides I prefer to use my favorites list for everyday surfing.  I can tune the channel and set up recordings by using the PnP surfing feature, or I can schedule recordings through the Yahoo online guide.  While on 1118, if I hit the guide button, the guide starts on the nearest channel (Discovery HD I think).  A friend who lives about a half mile away had Uverse installed about a month ago, and his guide does show 1118.   What's the deal, and how do I get this fixed?

Accepted Solution

Official Solution

texasguy37

Expert

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14.5K Messages

11 y ago

I'll ask again, did you check to see if the channel is hidden?

texasguy37

Expert

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14.5K Messages

11 y ago

I would be curious to know if anyone else who has U300 or above without the HD Premium Tier Package is still receiving Smithsonian Channel HD (channel 1118).

jbdet313

Guru

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650 Messages

11 y ago

I have U300 with HD, but not the HD Premium Tier, and 1118 comes in just fine. Sorta like how Lifetime Real Women on channel 364 is supposedly the only non-sports/HBO pack channel you can't get with U300 (according to everything online, printed, and on the Account Manager), yet I've had it from day one. Not that I've watched it, but it's there.

As to why it doesn't come up on the EPG, can't see why it's not there in full-length mode.

texasguy37

Expert

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14.5K Messages

11 y ago


@hocktom wrote:

 

I have U-450 with no premium HD.  I've been getting 1118 Smithsonian HD for months.  The problem is that it will not show up in my onscreen guide.  I can see 118 but not 1118.  However, it DOES show up in the Yahoo online guide; I even have it selected as a favorite there.  It also used to show up in the 'Channel Shortcuts' menu under 'News and Information' (which is how I discovered I had it), but I don't think it does anymore.  Besides I prefer to use my favorites list for everyday surfing.  I can tune the channel and set up recordings by using the PnP surfing feature, or I can schedule recordings through the Yahoo online guide.  While on 1118, if I hit the guide button, the guide starts on the nearest channel (Discovery HD I think).  A friend who lives about a half mile away had Uverse installed about a month ago, and his guide does show 1118.   What's the deal, and how do I get this fixed?


Check to see if the channel has been hidden. (MENU --> Options --> Channel Options --> Hide Channels)

 

If the channel has not been hidden, try rebooting your DVR/STB.

chuckbuck

Scholar

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182 Messages

11 y ago

I also have the U-300 and i get 1118 just fine.  I dont watch it much, but i have had no problem getting it.

kryptonite

Professor

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2K Messages

11 y ago

118 is available with U-300. As per every other channel with an HD equivalent, if you get that appropriate SD channel and have your "HD tier" activated, you should be able to get it in HD, right?

Last I checked, 118/1118 worked like this:
118 - You can get this with U-300 or U-450
1118 - You can get this with U-300 plus HD, U-450, or HD Prem Tier.

I have the U-200 with HD and HD Prem Tier. I get 1118, but not 118. When I drop HD Prem Tier, I lose 1118. If I were to upgrade to U-300 on that same day, then i'd re-gain 1118 as part of the U-300 plus HD.

 

 

Texasguy might be right. It may be changed...I think I heard that a while ago, but forget what the current situation is.

 

 

I *do* know that the day I drop my HD Prem Tier, I lose 1118.

Scholar

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254 Messages

11 y ago

Sounds like he needs to reboot his STB and gateway.

 

DPR

hocktom

Mentor

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77 Messages

11 y ago

------------------------------------------------------------------------------

Sounds like he needs to reboot his STB and gateway.

------------------------------------------------------------------------------

 

Both have been rebooted several times during this period (mostly by power outages, but what's the difference?).  As I said, one of my best friends just had the identical U-450 package installed, and 1118 appears on his onscreen guide, and it appears on my WRA guide, and I can schedule recordings that show up in the onscreen list. It's very frustrating because I like the channel, and this situation means I have to remember to periodically check what's on it manually.

texasguy37

Expert

 • 

14.5K Messages

11 y ago


@hocktom wrote:

------------------------------------------------------------------------------

Sounds like he needs to reboot his STB and gateway.

------------------------------------------------------------------------------

 

Both have been rebooted several times during this period (mostly by power outages, but what's the difference?).  As I said, one of my best friends just had the identical U-450 package installed, and 1118 appears on his onscreen guide, and it appears on my WRA guide, and I can schedule recordings that show up in the onscreen list. It's very frustrating because I like the channel, and this situation means I have to remember to periodically check what's on it manually.


Did you check to see if the channel has been hidden?

hocktom

Mentor

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77 Messages

11 y ago

I just got off the phone with support (and was looking at the channel lineup after spending 15 minutes to find it).  They say 1118 is NOT supposed to be available without HD premium, and they insisted that my friend should not be able to access it through his guide if he only has U-450.  Anyway, I let them give me a six-month promo deal that gave me HDP and lowered my overall bill.  When that expires, I'll just try to renegotiate.  I'd suggest anyone else getting this channel without HDP not rock the boat.

 

Thanks to everyone for your help

texasguy37

Expert

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14.5K Messages

11 y ago

Is the channel now visible in your Guide?

Scholar

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254 Messages

11 y ago

Even if you don't suscribe to a channel, you still should be able to see the listings in the guide.

 

DPR

hocktom

Mentor

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77 Messages

11 y ago

-------------------------------------------------------------------

-- texasguy37

Is the channel now visible in your Guide?

-------------------------------------------------------------------
Evidently I spoke too soon because, no, it doesn't.  I rebooted about an hour after I got off the phone with them and checked for the upgrade.  I had Palladia, HDNet Movies, and apparently RedZone, but my guide still skips 1118. As before, I can navigate directly to the channel by entering the number, it then works in the "last channel" toggle, and I can schedule recordings on Yahoo or by using the PnP feature, but it does not appear in the guide.

 

I'll give it a day or two and call back I guess.

 

-------------------------------------------------------------------

-- Dead Pirate Roberts

Even if you don't suscribe to a channel, you still should be able to see the listings in the guide.

-------------------------------------------------------------------

 

Everything else seems to work that way, doesn't it?

hocktom

Mentor

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77 Messages

11 y ago

Uhhhhhhhhh . . . . that would be too simple, wouldn't it?  So I went in there to check, and started scrolling through the channels and stopped when I saw Universal HD 1116 unchecked at the bottom of the screen.  I wanted to enable it too, so I moved the cursor down, and briefly glanced at my remote while I clicked to "check" it, but when I looked back up I saw the screen had jumped one more channel, and now 1118 Smithsonian was the last visible channel, it was highlighted, and had a check in it (UHD was still unchecked above it).  I only offer that long-winded narrative because I never actually saw the 1118 box without a check in it, but it appears you were right to keep slapping me because that was almost certainly the problem.  It now shows up as it should (as does Universal).  I remember going through and removing shopping channels and other things I knew I never wanted to see, but I don't remember cutting out these type channels, but then I forget a lot of things these days.  I apologize for generating a two page thread over a "problem" between my own ears and again thank all of you who helped.

texasguy37

Expert

 • 

14.5K Messages

11 y ago

I'm glad that was the problem.  From your description, it did sound like a case where the channel was hidden from being displayed in the Guide.

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