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Contributor

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4 Messages

Sat, Aug 15, 2020 3:45 PM

showtime suite on demand movies have disappeared from uverse

Showtime - TMC - Flix on demand movies have disappeared from uverse.  I call technical support and they advised that my router did not receive the required update and they sent out a new router.  I received the router and nothing changed,  Showtime - TMC - Flix are still not available. I call tech support who then advised that those channels were only available in HD! I have been a subscriber for standard TV for years. Last week is they disappeared...is  anyone else having this issue?

Responses

skeeterintexas

ACE - Expert

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15.8K Messages

2 months ago

More and more, the networks (HBO/Showtime/etc.) are putting all (most?) of their On Demand on their own app.  Just look at the OD choices for ABC.  Very little content there.

 

A million new routers is not going to change the way they decide to do business.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

2 months ago

I've had UVerse 300 for 10 years and on 8/15/20 I no longer could access SHO-TMC-FLIX OnDemand MOVIES in Standard Definition.  I still have access to SHO OnDemand Series & Sports & New ... but the OnDemand MOVIES have disappeared.  I can still access SHO Movies in the Guide Section ... the ones that AT&T has decided schedule for different times ... so that proves the SHO SD signal is still coming through.  I have called AT&T so many times, talked with several techs and even had one come out to my house ... but nobody has even heard of this problem.  I am so glad that you posted ... so I am NOT the only one.  It must be an internal AT&T problem they need to fix on their end ... it is NOT an equipment problem,  We need to  make AT&T aware of this ... Keep me posted!

 

New Member

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7 Messages

2 months ago

Aso ... if AT&T decided to change what channels they were offering with the On Demand Premium SHO-TMC-FLIX  Standard Definition Channels that customers are being charged for additionally ...  government regulations dictate that we must be notified in advance  (multiple times) that we were losing those channels.  Trying to tell us over the phone that it is now only available for HD customers would be illegal ... which I am sure they know.  (That is how Class Actions Suits start)  The techs just don't know what else to say ... but this can't be true.  I hope AT&T gets this fixed soon.  

(edited)

Contributor

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4 Messages

2 months ago

All,

 

I finally received an answer from AT&T.  The Showtime/TMC/Flix is no longer being offered in SD on Demand.  We will have to subscribe to HD in order to to see Showtime/TMC/Flix on Demand.  I asked why we weren't notified of this change and why are we being forced to add additional cost to see those channels when they come with our package.  Unfortunately, AT&T stated that they had no control over it.  I also suggested that we received the On Demand Showtime/TMC/Flix channels in HD for free as we should not be forced into incurring additional cost.  Not good!

ACE - Professor

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3.7K Messages

2 months ago

On my Showtime-TMC-FLIX, I see Showtime in SD and HD. However, I see very few titles.

 

You may want to use the Showtime app if you wish to watch other titles.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 months ago

Really ... then whose fault/control is it if not AT&Ts? That seems to be their new answer when changing out DVRs and Modums doesn't work.  You are exactly right!  We were never notified channels were being taken away from us even though our bill did not get reduced  & now they want to increase our bills!  I was told ALL our channel #'s will be changed to the 1100 series ... so does that mean I have to re-program all my Favorite Channel lists and reprogram all the Series I have set to DVR?  (I have a LOT of them!)  This definitely sounds like a (Edited per community guidelines) SUIT against AT&T, and I have a site to file it if we don't get some better answers soon.  I was told that AT&T does monitor these Forums ... so let's hope they see it.  I'm just glad somebody else has the same problem because every tech you talk to on the phone says "They have never heard of this before!"  

 

(edited)

New Member

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5 Messages

2 months ago

Looks like they edited my post so that it's not available to say what kind of "Suit" I am talking about.  1st word ... when you go to school ... you go to: Class.  2nd word ... when you do something its called taking; Action.  3rd word they left in ... a type of outfit is call a: Suit.  Put the 3 together.  Looks like I got their attention !!!

 

ACE - Expert

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15.8K Messages

2 months ago

From the Forum Terms of SErvice

 

The Community Forum is not a venue for discussion of legal matters. Therefore, no such discussions are permitted. We reserve the right to delete inappropriate material.

 

ETA:  The Uverse Terms of Service require Binding Arbitration.  So your threat is not feasible.

(edited)

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 months ago

I am guessing you work for AT&T ... since TX is the main office.  My comment is NOT a threat ... it is a completely legal violation of federal law.

ACE - Expert

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15.8K Messages

2 months ago

I'm just an old lady on SS.

 

I was just informing you about the LEGAL TOS concerning both these forums and Uverse.

 

Like the old saying:  "Don't kill the messenger."

 

 

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

a month ago

To Love04 ... Thank-you for that information.  I knew it wasn't an equipment issue and so glad I didn't listen to them.  I was not about to change out my DVR and lose all my recorded programs and series set to record.

 

I continued going higher up until I emailed the Office of the President.  Finally got a response and even THEY weren't aware that is what happened until they researced with their Technical Department.  They were able to send me the HD Signal JUST for the Showtime On Demand Channels and not charge me additionally. 

 

Keep fighting to make them do what it right.  It's a shame we are being put through this awful ordeal.  Big companies count on people just giving up.  In fact ... I was told they were happy that I kept going instead of just cancelling their services.  It just shouldn't take so much effort for the consumer in my opinion.  Good Luck to you!

ACE - Professor

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3.7K Messages

a month ago

I doubt they sent an HD signal just for one channel. Most times, the lowest representatives can give promo offers to offset the cost of any increase.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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15.8K Messages

a month ago

@baseballisback  Somebody's going to be in for a BIG surprise when they get their bill and they see that HD has been added to their account.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

a month ago

Then I simply go back to the President's office since I now have a personal direct phone #... Simple !  .

New Member

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7 Messages

a month ago

baseballisback and skeeterintexas:  I am not an (Edited per community guidelines) .  Believe me, I am not dealing with some low-level representative.  I have a direct phone # that gets answered by 1 person ... with a name and direct email address to go along with it.  I was trying to be helpful to give others with this problem a solution ... but guess you are not interested.  If you are happy with being taken advantage of and losing premium movie channels that you are still being charged for ... then  I guess you are satisfied.  I was not.  Have a good day!

(edited)

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