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Jojobeme99

New Member

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16 Messages

Mon, Feb 17, 2020 7:31 AM

S-20 remote control

This has to be the WORST remote control I have ever used! Who designed it? A kindergarten kid?

I could go through a whole list of deficiencies but I am sure that list exists here somewhere already.

The question is, can I replace this with some aftermarket version that is more usable?

Responses

davemize

ACE - Professor

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1.8K Messages

2 months ago

Some of the high-end Logitech Harmony remotes will work fine with U-verse. Also, have you tried using the Auto Code setup procedure?

Program Remote for TV or Audio Device Using Auto Code Search

Use this method to program your remote for TV or Audio device brands that do not appear in the popular brand chart. Before you get started, please be sure to remove the protective battery strip and ensure the device to be programmed is powered on.

Point the remote directly at the device you are trying to control/program. Press the Menu and OK keys simultaneously for three seconds until the Power key flashes red twice to confirm that you are in Program mode.

Press the On Demand key to program your TV or the Interactive key to program your audio device.

While pointing the remote at your TV, press and hold down the Fast Forward key. It may take a few minutes for the device to respond.

Choose one:

TV programming: Let go of the Fast Forward key as soon as the TV turns off. Press the Power button to turn the TV back on.

Audio device programming: Let go of the Fast Forward key when the device mutes. Press Mute to unmute the device. Use the volume keys to verify that the remote control is controlling the volume.

If it does not work properly, repeat this process.

Note: When using Auto Code Search, the remote will test a code and flash the Power key once every three seconds to give you time for your device to respond and for you to release the key.

If TV programming is interrupted or inactive for more than 10 seconds, the Power key will flash one long blink and exit programming mode. This means the remote has returned to normal operation without saving changes.

(edited)

*** Hhmmm, let me think about that... ***

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Jojobeme99

New Member

 • 

16 Messages

The problem is how poorly the remote is designed for operation with one hand. The recording button is up in the middle of the remote and apparently has to be pressed to delete a recording button the delete key is all the way at the bottom of the remote.

Then there is the favorites button, which is all the way at the bottom. Once you manage to press that with your thumb (right handed), then you have to go up to the middle of the device to the arrow keys to select the favorite entry.

This was stuck together by someone with little experience, not "designed" at all, unless the design goal was to annoy the user.

As to replacements there should be a lit somewhere by now, instead of "Some of the high-end Logitech Harmony remotes will work fine with U-verse."

What am I supposed to do, purchase the remotes and test which one happens to work?

davemize

ACE - Professor

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1.8K Messages

2 months ago

You asked for alternate remotes, I pointed you in a direction; do some research. When in the field, I saw the Harmony remotes used in several homes to control U-verse and other equipment. I haven't seen a definitive list of alternate remotes for U-verse; maybe others here will chime in. Such a list would almost certainly not be a "official" AT&T product. Also, these forums are made up of users helping users, this isn't AT&T support. You can call 800.288.2020 and try to find some official guidance.

*** Hhmmm, let me think about that... ***

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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