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Mon, Feb 17, 2020 4:00 PM

ROKU channel streaming - can't activate

I'm trying to activate the locked contenct on ROKU apps: Fox Business, HGTV, Hallmark, etc. I enter the code online, select u-verse, and log in to my ATT account.

For several weeks, I get the following message returned, "We're sorry. We cannot process your request at this time. We apologize for the inconvenience. For more information Contact Us." Contact us goes to the small/medium business we page.

This has all worked fine for a year prior.


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Community Support


133.3K Messages

7 months ago

We'd love to help with your streaming concern, @smitherton11.

Are you sure your internet is running smoothly and connected to your device? Did you try resetting your password? If not, please reset your password and see if that helps.

You can also view this great article to get tips on troubleshooting streaming Apps.

We're here if you need anything else!

Yetty, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


1 Message

2 months ago

I’m having the exact same issue and no one will answer the phone

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