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Contributor

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1 Message

Tue, Dec 10, 2019 8:50 PM

REMOTE WON'T TURN TV OFF

My ATT S30 will only turn the tv on but on off.  When I press power to turn it off, I get the scenery screen which says press OK to watch tv.  If I press power again, the tv comes back on.  Technical support does not seem to understand the issue.  Thanks

Responses

skeeterintexas

ACE - Expert

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15.8K Messages

10 months ago

When powering off your equipment (TV & receiver),  the Uverse remote has to complete each job separately.  When you move the remote away too quickly, you are not giving it time to do both jobs. 

 

When you press the POWER button, continue to hold the remote still for about 3 secs.  That will give it time to turn off BOTH the TV & the receiver.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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dinglesby

Scholar

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205 Messages

10 months ago

You can not pickup the TV remote and turn your TV off?  I always keep my TV remote handy.

New Member

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2 Messages

a month ago

I have the exact same problem with mine and holding down the power button for 3 seconds does not work either. Very frustrating. Spent over 3 hours on the phone between ATT and Sansung. Nobody was able to help. 

New Member

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2 Messages

a month ago

I just solved my problem. My wife put up some fall decorations and I realized this is when the problem started. I found that she blocked the TV eye so I moved the decorations and remote now turns off the TV. Problem solved. 

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