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utex87's profile

Tutor

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4 Messages

Sat, Nov 30, 2019 12:33 AM

Remote Programming

I went through the remote setup.  I can get the remote to turn off my Samsung, but I can't get it to turn on the Samsung TV.  What's wrong?

ATTHelp

Community Support

 • 

203.8K Messages

3 years ago

Hi @utex87,

 

We're happy to help!

 

We have some U-verse TV remote control troubleshooting tips on our website that you should try. 

 

Let us know if you were able to get the remote to power the TV on. If not, we'll try another route.

 

Thank you for reaching out!

 

Aminah, AT&T Community Specialist

Tutor

 • 

4 Messages

3 years ago

I've followed the troubleshooting guide on the TV and online.  Neither resolve the problem.  I think the issue might be with the remote.  I have an S10 S3 remote that will operate my other Samsung TV's, but the remote that I will not operate my Samsung is the S10 S1.  Can I get a new S10 S3 remote?

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