New Member
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1 Message
Red X
Red X. Attempted reboot, hard reboot, disconnecting, reconnecting....nothing works.
New Member
•
1 Message
Red X. Attempted reboot, hard reboot, disconnecting, reconnecting....nothing works.
ATTHelp
Community Support
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231.5K Messages
3 years ago
We're here to help, @THorton1!
Just to clarify, alongside the red X are you seeing any numbers or any other indicators on your screen?
Let us know, as that dictates how we will further be able to assist. We look forward to hearing back from you!
Donovan, AT&T Community Specialist
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baseballisback
ACE - Professor
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7.7K Messages
3 years ago
You can also call 800-288-2020 for immediate support.
Keep in mind that this forum may result in delayed responses.
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gr8sho
ACE - Professor
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5.4K Messages
3 years ago
Here’s the thing, if the settop box is not connected to the gateway, no number of reboots is going to cure it. And if you call att and they decide to send replacement box, it probably won’t help either.
If you want to try and get it running yourself, temporarily relocate the settop box near the gateway and connect it with an Ethernet cable. Have a tv or monitor connected so you can make sure the firmware is successfully downloaded and installed. If this works out, and I suspect it will, the next step is to troubleshoot the connection to the original placement of the settop box.
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