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R

New Member

 • 

2 Messages

Fri, Jul 3, 2020 6:20 PM

Red x and cannot get to "tv"

I held power button for 10 seconds and didn't work. 

Then checked cords and tried unplugging power and nothing. 

Then held down arrow  ok button and power button and nothing. 

Responses

skeeterintexas

ACE - Expert

 • 

14.9K Messages

a month ago

Sounds like you need a new STB (or DVR). 

 

Call Customer service 1-800-288-2020.  A new receiver can be sent for a self-install.  If this is your DVR, you will lose your recordings but not your schedule.  You have 60 days to return the bad one via UPS or FedEx.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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