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2 Messages
Red x and cannot get to "tv"
I held power button for 10 seconds and didn't work.
Then checked cords and tried unplugging power and nothing.
Then held down arrow ok button and power button and nothing.
Responses
skeeterintexas
ACE - Expert
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14.9K Messages
a month ago
Sounds like you need a new STB (or DVR).
Call Customer service 1-800-288-2020. A new receiver can be sent for a self-install. If this is your DVR, you will lose your recordings but not your schedule. You have 60 days to return the bad one via UPS or FedEx.
When you're in your 60s & people ask you to do something, you just say "No". No reason. No excuse. No explanation. I can't wait for my 70s. I don't think I'll even answer. - Jerry Seinfeld
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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