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Tutor

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4 Messages

Thu, Oct 31, 2013 12:21 AM

Recording NBA League Pass

Just talked to AT&T tech support and was told that you can not record a NBA League Pass game. Is that correct?

 

Doesn't make sense since you cannot always be home when the game is on or when two or more games are on at the same time.

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texasguy37

Expert

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14.5K Messages

7 years ago


@megasthtw wrote:

 

Thanks for the info. I will call back again and hope for the best.

 

Currently when I try to record it, the red record circle appears in the guide. When the game is on, the guide still has the red record circle, but info for the game say the show "will record" even though the game is currenlty on. Nothing appears in the recorded shows list.


Try rebooting your DVR to see if that fixes your issue.  I wouldn't bother calling Tech Support back about this issue.

 

By the, I'm currenly recording a games on NBA League.

texasguy37

Expert

 • 

14.5K Messages

7 years ago


@megasthtw wrote:

 

Just talked to AT&T tech support and was told that you can not record a NBA League Pass game. Is that correct?

 

Doesn't make sense since you cannot always be home when the game is on or when two or more games are on at the same time.


You should be able to record the games if you have a subscription to the package.  Tech Support does not always give out correct information.

Tutor

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4 Messages

7 years ago

Thanks for the info. I will call back again and hope for the best.

 

Currently when I try to record it, the red record circle appears in the guide. When the game is on, the guide still has the red record circle, but info for the game say the show "will record" even though the game is currenlty on. Nothing appears in the recorded shows list.

jhy1978

Scholar

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104 Messages

7 years ago

ot true at all, I have NBA League Pass (signed up a few weeks back for the early bird price). And you can record games. Also AT&T will tell you that you can't record PPV events (WWE, UFC, Boxing etc) this too is untrue. You can record Live PPV events (not movies though).

ACE - Professor

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3.7K Messages

7 years ago

I'm guessing you can record PPV events, since they're on linear channels, but can't record movies, since they're on demand.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Fox Mulder

Former Employee

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310 Messages

7 years ago


@jhy1978 wrote:

ot true at all, I have NBA League Pass (signed up a few weeks back for the early bird price). And you can record games. Also AT&T will tell you that you can't record PPV events (WWE, UFC, Boxing etc) this too is untrue. You can record Live PPV events (not movies though).


When you order a PPV event, it automatically goes to the RECORD this episode screen. How do you get ATT will tell you you can't record PPV events? I record them all the time.

ACE - Professor

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3.7K Messages

7 years ago

Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Fox Mulder

Former Employee

 • 

310 Messages

7 years ago


@baseballisback wrote:
Fox - It's been my experience that a lot of the CSRs tell the customer what they want to hear, rather than what the truth is.

If that is the case, then we certainly have a lot of uneducated CSRs. Maybe it's the overseas folks, who knows.


I think the underlying problem is that a lot of CSRs can't get the service they're talking about. Instead, they have to read the information off a screen. There's a call center in my city for two TV providers, neither of which are available anywhere near me.

If U-Verse isn't available where the employees live, is it at least available in the call centers?

AH! I agree with your statment. I think the underlying problem is that a lot of CSRs can't get the service they're talking about.

jhy1978

Scholar

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104 Messages

7 years ago

I wanted to order WWE PPV last sunday and the screen to order on thr TV said "rent from 55.00" and said one time viewing so I called to make sure and they were like "No you cannot record it". I figured that was wrong so after you click rent for $55.00 it went straight to "Record event" like you mentioned. However I'm sure some people have seen the same and called and decided forget that I'm not going pay $ and not be able to record it.

Tutor

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4 Messages

7 years ago

Thanks for your help. Everything is working (and recording) now.

Coach

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3 Messages

7 years ago

DO NOT ORDER ATT U VERSE FOR NBA LEAGUE PASS 

[Inappropriate content removed]


DONT KNOW HOW YOU GUYS ARE RECORDING,ITS NOV 6 2013 WEDNESDAY AND I CANNOT RECORD GAMES,BEEN WITH TECH SUPPORT FOR  7 HOURS ON THE PHONE AND THEY FINALLY TELL ME I CANT RECORD,THEY SENT A TECH GUY IN TO FIX,NOPE!  IF YOU GUYS HAVE THIS SAME PROBLEM CHEERS

texasguy37

Expert

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14.5K Messages

7 years ago


@username-123 wrote:

 

DO NOT ORDER ATT U VERSE FOR NBA LEAGUE PASS. I DONT KNOW HOW YOU GUYS ARE RECORDING,ITS NOV 6 2013 WEDNESDAY AND I CANNOT RECORD GAMES,BEEN WITH TECH SUPPORT FOR  7 HOURS ON THE PHONE AND THEY FINALLY TELL ME I CANT RECORD,THEY SENT A TECH GUY IN TO FIX,NOPE! F*CK ATT IF YOU GUYS HAVE THIS SAME PROBLEM CHEERS

[Inappropriate content removed]


You have no idea what you are talking about.  Absolutely none.

jhy1978

Scholar

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104 Messages

7 years ago

As i posted in another post... of course you can record games. Ignore the trolls.photo-2.JPG

ACE - Professor

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3.7K Messages

7 years ago

It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dwinth

ACE - Professor

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2.3K Messages

7 years ago


@baseballisback wrote:
It sounds like our screamer doesn't even have AT&T. You can record any channel you are subscribed to.

ALL CAPITALS = NON U-VERSE SUBSCRIBER AKA TROLL

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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