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uverse13
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The 5th element!

New Member

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13 Messages

Tuesday, August 16th, 2022 9:01 PM

Problems return even after outside line replacement

Since 2020 our tvs pixelate/freeze intermittently, wifi signal drops and wireless tv box has weak wifi connection After replacing equipment and ether net cable  problems persisted.  Our FEC errors were in 2 millions  

Had tech come end of January  this year.  Found problems with outside line which are encapsulated under sidewalk.  Then outside tech came and after getting city permits etc the line was replaced third week March. Things were great until now.  

The problems are back and FEC errors are in 5 millions.  Resetting equipment is temporary fix snd not convenient when working or watching a show and we miss dialogue.  

Can someone please help?

ATTHelp

Community Support

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207.7K Messages

6 months ago

We want you to have a stable connection to enhance your TV watch experience, @uverse13.

 

You can learn how to troubleshoot Wi-Fi issues that can slow down your internet speed.

 

Follow these steps to optimize your Wi-Fi gateway location and position. Depending on the design of your home, your Wi-Fi gateway may not be able to reach certain areas. To get the best possible signal:

 

  • Place your gateway in a central location, upright, on an elevated surface, such as a desk or shelf.
  • Make sure the front of the gateway is unobstructed and faces the space where most of your devices will be in use.
  • Keep your gateway at least 10 feet from cordless phones, Bluetooth devices, and microwave ovens.
  • Keep your gateway away from heat sources, moisture, excessive dust, extreme cold, or large metal objects.

In some cases, even an optimal location of your Wi-Fi gateway doesn't provide a strong enough Wi-Fi signal to some parts of your home. One way to resolve this is to install a Wi-Fi extender. These devices are simple to install and can be purchased at an electronics store or through the AT&T online accessory store.

 

Thanks for contacting AT&T Community Forums and let us know if this helps.

 

Olajide, AT&T Community Specialist

uverse13

New Member

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13 Messages

6 months ago

Thank you.  I will try above.  Forgot to nention that in 2020 tech told us yhat pixelation was due to coax cables and vonvinced us to switch to wireless settop boxes.  IT was better for a while but problems persist.  Any event will try above and if doesn’t help will call again. 

ATTHelp

Community Support

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207.7K Messages

6 months ago

Hey @uverse13, thanks for the info. 

 

Please keep us posted and reach back out if you still need help!

 

Thanks for using the AT&T Community Forums.

 

Tyler, AT&T Community Specialist

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