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Signaladviser's profile

Guru

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1.1K Messages

Wed, Jul 1, 2015 7:07 PM

Power went out, stuff is now messed up

Hello,

the power went out last night. When i tried to connect to my receivers with the Mobile app, it said to make sure you were connected to the U-verse Gateway. I was. I followed the instructions to reboot the RG.

I tried to reset things up on channel 9301 and i got this error.

"Failed to retrieve provisioning information. Please try again later." Code: 003

Things i have tried:

A: Unplugged the boxes, RG. Plugged the RG then boxes back in.

B: Contacted AT&T to make sure there were no outages.

I don't no what else to do. Is this normal for this to happen when the power goes out. Good thing i didn't loose all my recordings. That would have made things a lot worse.

 

Thanks for any help that you can provide.

Alex

 

Guru

 • 

1.1K Messages

7 y مضت

I just got a call from U-verse tech support. There was an outage in the area effecting services for the U-verse app and receiver functions. It has been fixed now and everything is working.

 

Good job AT&T U-verse!!

Alex

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