Mentor
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80 Messages
Picture-in-picture no longer working in Guide or Favorites list
When I open the guide, I can see a PIP image for the channel I'm currently on, but when I move to other channels I just see a black screen instead of a picture (while I am in the column for the current time, not a later time). If I select a channel I am not subscribed to, I do see the not-subscribed icon, so I can tell whether I have a particular channel or not, but I should also see live images when I surf across channels I do have.
ATTHelp
Community Support
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215.4K Messages
1 year ago
Hi, hocktom.
Let us know if the PiP issue gets resolved after you try the troubleshooting steps we suggested in your other thread.
Aminah, AT&T Community Specialist
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hocktom
Mentor
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80 Messages
1 year ago
After seeing the other recommendation, I was hoping that technique might resolve both issues.
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hocktom
Mentor
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80 Messages
1 year ago
Sorry to take so long, but I completed the extreme power cycle, and although I never saw a gear-wheel icon the PIP was working again normally after the restart.
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