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Tutor

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5 Messages

Sat, Feb 20, 2016 3:02 AM

Paying extra $10 to watch HD TV?

Why do I have to pay extra $10.00 to High Definition TV with a U200 TV package?  The package states in its definition of the program as you are selling that.:

1- Up to 200 channels,

2- Includes HD Channels and

3- content, and access to U-verse on demand programs. 

 

But I have to pay extra $10 to watch HD channels including my locals channels.. REALLY?

I can get free local channels with with super HD at no cost.  and based on the bill I read, you are charging my community $83 monthly for this package. and I have to pay extra $10.00 for HD. that is outrage. This is the USA and the year is 2016 where HD is a standard and NO one in the US should be paying extra for HD.   Comcast offer better service with HD included.

So I am going to talk to the representative for this rip-off and complain and to let the other residents know about this rip-off.

Responses

Accepted Solution

Official Solution

skeeterintexas

ACE - Expert

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14.9K Messages

4 years ago

 

u200.JPG

 

ATT.com

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

my thoughts

Employee

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15.6K Messages

2 years ago

U450 is the only package to include HD as normal part of package.

 

On the offer packages....

Ubasic is add $10 for HD

 

For the Ufamily, U200 or U300 there are two packages...

Standard which is SD channels with HD $10 option or ALL INCLUDED which has HAD channels but the price is $10 higher than Standard, thus the $10 charge is rolled up into price.

 

Example U200 standard $92 with $10 extra for HD or U200 ALL IN for $102 with HD.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JefferMC

ACE - Expert

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17.5K Messages

4 years ago

That's funny, what I see on the web site is:

 

U450 includes HD channels.

Other plans HD availability subject to $10/mo. tech fee

Can you provide a link to the page where you got your information?

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
directv100

Scholar

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375 Messages

4 years ago

I agree with You.  HD should be a NO charge item.

DirecTV does NOT charge  "NEW" customers for HD, But Nails it's OLD Customers. $ 10.00

Thier excuse is: New Customers Now pay for the First Receiver.  $ 7.00

Ever try to watch DirecTV with-OUT a TV, the DISH or a Receiver.       Ain't going to happen.

At least the First "HD" Receiver and Dish should be standard equipment.

Kinda like buying a Car, and when it won't move, the salesman says. Oh, I forgot, you need to pay for an engine.

Tutor

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5 Messages

4 years ago

This is from the at&t site https://www.att.com/esupport/article.html#!/u-verse-tv/KM1045171 U-200 Package The U200 package includes the following for U-verse TV: Up to 360 digital channels Local channels Includes one HD-ready DVR receiver with Total Home DVR service Exciting sports channels 46 digital music channels Extensive On Demand Library in my account states: U-verse tv u200 * Up to 200 Channels * included HD channels and content *Access to U-verse On Demand programs the point is that . why to watch HD tv should be an option in the USA

ACE - Expert

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14.9K Messages

4 years ago


@antoniog1949 wrote:
This is from the at&t site https://www.att.com/esupport/article.html#!/u-verse-tv/KM1045171 U-200 Package The U200 package includes the following for U-verse TV: Up to 360 digital channels Local channels Includes one HD-ready DVR receiver with Total Home DVR service Exciting sports channels 46 digital music channels Extensive On Demand Library in my account states: U-verse tv u200 * Up to 200 Channels * included HD channels and content *Access to U-verse On Demand programs the point is that . why to watch HD tv should be an option in the USA

u200x2.JPG

 

Yeah, I'm not seeing the Up to 200 Channels * included HD channels and content part on that page.  Am I missing it? 

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

4 years ago

"Yeah, I'm not seeing the Up to 200 Channels * included HD channels and content part on that page.  Am I missing it? "

 

What your point? what I stated is the exact text found in the page so att does not showing you the 200 channels.. so.. my point is the att states "included HD channels" but they do not tell you about which channels are supposed to be HD.  But my whole point is the whole package SHOULD be HD and and they should clarify that client are NOT getting any HD at all and NOT to use the word HD as to mislead the customers that we are getting HD and that is NOT true.  As I mentioned before even in my account att describe my package and use the word HD.   So what is the point you dont understand..   you are working for ATT and trying to avoid the point. 

 

 

ACE - Expert

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14.9K Messages

4 years ago

BOTTOM LINE:  HD is included with U450 only.  Any other level of service requires an additional $10 mnth charge. 

 

When you add HD, you get the HD version of every channel included in your service level.

 

 

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
directv100

Scholar

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375 Messages

4 years ago

Sure does sound like you work for at&t

READ articles, HD should NOT be an option.

IT should be part of the service at NO Cost.  

Tutor

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5 Messages

4 years ago

"BOTTOM LINE:  HD is included with U450 only.  Any other level of service requires an additional $10 mnth charge. 

 

When you add HD, you get the HD version of every channel included in your service level."

 

THAT IS THE POINt.   why should we have to pay extra to watch HD in any package that is not the u450. especially local channels.  and why att misled in various places (my account, in various internet sites, etc)  that HD is included in U200 package by using the word "HD" when is not true.

   Yeah as you said, the bottom line HD is included in u450 only and  we already know that and that was not the point.  The point once again.. we should not Have to be paying extra to watch HD in any package. You do not pay extra in comcast to watch HD. So this is the point.

 

Also.. if you think about it.. the $10 could have been easily been added to all the packages and really could advertise offering HD to all the packages. or adjust the prices but including the HD and let the channels for the consumers to design what they want. Most of us do not watch most of those channels anyway.. .. that will make more sense and that is the bottom line. Not having to pay a $10 to watch HD .. and stop advertising that it is being offer in any packages.

Contributor

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1 Message

4 years ago

Can you get hd tv on the family plan

JefferMC

ACE - Expert

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17.5K Messages

4 years ago


@EarlWayneEller wrote:

Can you get hd tv on the family plan


Yes, for the same $10/month HD technology fee that applies to the other tiers (except U-450, in which it is included).  Visit channel 9910 on your U-verse TV to order it.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

4 years ago

I agree that in this day and age, HD should be standard, not an add-on.  About a year and a half ago I got my first HD TV (yes, I was behind the times) and found out that I'd have to pay extra for HD reception.  I was shocked but didn't have much of a choice.  Without HD all of the channels looked like crap!

Tutor

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5 Messages

4 years ago

That is exactlly my point.  especially in the US where technology is the best in the world.  one should only be paying extra for channels you want to see and no how you want to see it.  so why not add the 10 dollars to all the packages remove all those crappy channels and have all packages in HD. and let the user decices what channels he wants. Anyway .. people are moving away from paying those useless packages when they can get hd channels from other ways ie. internet, amazon stick, roku, neflix. free antenna, etc.  I hope someone in top should start thinking and be smart and offer better service.  

Contributor

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1 Message

2 years ago

This is still an issue.  In everything online that I saw, HD is included.  It is shown in all channel guides, it says it in the U200 description, but no HD without $10.  Then, talking to an online rep, there are evidently two different U200 offerings, one includes HD, the other does not.  I do not see two different packages, and no where does it say "HD channels are extra" in any of the language I could find.  I dropped U450 because I no longer watch the premium channels, and expected HD to remain.  Surprise, Surprise - AT&T still wants to charge extra for HD.  So disappointed - I only wish I lived in a Verizon or Comcast service area....

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