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DBYDBY's profile

Teacher

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11 Messages

Sunday, April 8th, 2018 7:07 AM

parental controls warning on U-Verse app

From the master account device, I have set

The parental controls all to off except for allowing purchases.

 

My mobile phone is associated with my master receiver.

 

On the u-verse android I have not set any locks in the parental control.

 

Still get this message on my Samsung SM J327A.

 

I download the app and was unable to open the U-verse app, on My Samsung Tab 4.

 

Any advise, other than to go to U-verse.com.

 

I'd appreciate help from anyone who can solve this dilemma.

 

 

 

 

Screenshot_20180407-235321.png

 Thank you.

 

1 Attachment

Community Support

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231.4K Messages

6 years ago

Hello @DBYDBY,


It can be concerning to see the message pop up when trying to use the U-Verse App.  It will be my pleasure to help?


To narrow down what troubleshooting steps to do, may I please inquire some additional information. What device do you use for the master device? Does the error message pop up only when using the UVerse app? What does it show when you go into the device’s Settings > Preferences > Parental Controls?


Looking forward to hearing from you! Have a great rest of the day!


Katie, AT&T Community Specialist  

Teacher

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11 Messages

6 years ago

Thank you. I have a Samsung Tab 4, and can't seem to sign on. It keeps me
giving a warning that connectivity can't be established.

A Samsung tech helped me view live programming on my Samsung Galaxy phone.
I didnt realize that would be ae to view recorded programs.

I would also like to be able to view a larger screen when viewing live
shows on the phone. At this time when I turn the phone longitudinally the
picture stats at the top. It does have a way to expand it in the lower
right corner.

Thank you!

Teacher

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11 Messages

6 years ago

Katie

Hi I connected my Dell laptop to the UVERSE TV receiver via the HDMI port and I got no response.  Windows 10 OS.  Any suggestions.  When I tried to connected a new device on the computer it didn't recognize the receiver, so I could connect it.

 

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