MHatlie's profile

New Member

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2 Messages

Sunday, April 24th, 2022 5:36 PM

Overkill on Request for personal identifiers

Hi, I'm a DirectTV Stream customer.  It works well for us, and we like the price.  Yesterday, I tried to add two additional streaming devices to our current account and was unable to do so unless I entered by DoB and full SSN into the online form, so they could do a credit check.  This is odd.  I already have an account, and both ATT and DirectTV have that information already.  After escalating through 2 different customer services professionals, I got to a manager who still could not accept the alternatives I offered:  1) placing the order by phone, where I'm more comfortable sharing a personal identifier than over the net, 2) going to an ATT store to place the order, or 3) going to Costco, where I originally purchased this service, and placing the order there.  The consistent message is that they required this info for "your own protection and security."  Sorry, rings pretty hollow coming from a company whose customer data has already been hacked, stolen and sold in recent memory.  So, ATT and DirectTV -- if you're reading this, its weird that you even have to do a credit check for a $10/mo add on to an existing account where I'm already paying $100+/mo.  Second, if you lose my business, its only because of this concern over unnecessary collection online of personal identifiers you already have.  I like everything else about the product.

New Member

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2 Messages

9 months ago

I should mention that I'm posting here because my DirectTV Stream account was established through my ATT account and they are linked.

ATTHelp

Community Support

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207.3K Messages

9 months ago

Thank you for sharing your feedback about the credit check process, MHatlie.

 

We'll be sure to send your feedback to the appropriate team. If you have any other questions or concerns, don't hesitate to reach back out.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

madmax988

Scholar

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548 Messages

9 months ago

@MHatlie Even though they are linked, You'll get better responses posting in the appropriate forum this should be in Directv stream forum.  this forum is only for legacy u-verse tv.  What streaming services are you trying to add? just premium channels?  

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