Online Apps won't work even though I'm subscribed to the appropriate channels
I have a U-450 package, I'm pretty much subscribed to everything. HBO, ESPN, Epix, etc. I use the apps often on tablet, phone, even computer.
I moved my at&t account to a new address last week and the apps stopped recognizing my at&t login information. At home, on the go. The issue is not the at&t login process, but rather that the apps no longer recognize that I am subscribed to these channels. HBO Go for example will give me a message stating that "It seems you aren't subscribed to HBO," though I clearly am. WatchESPN will give me a "user not authorized error" message. I've been on the phone for two hours with AT&T technical support, sales, technical support again, then to some other department. It's maddening.
I've been directed to the MyAT&T app several times. That app is awful by the way, extremely slow. This is an attempt to link what is considered "new service" because I moved addresses. We'll that's not working.
I'm subscribed to all channels, no, I do not want to watch television through the U-verse app. I want my login to be recognized by these third party apps as they are supposed to be. My online account information needs to be re-established with all of these other these third parties. Thank you.