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Sun, Apr 5, 2020 11:50 AM

On Demand

When I watch an on demand movie, the sound cuts out and the picture jumps

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Brand User
ATTHelp

New Member

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120.6K Messages

2 months ago

Hey, @jamescab1, let's see if we can get your On Demand working again.

 

When it comes to On Demand, video and audio issues can generally be caused by a poor internet connection. Have you noticed any problems with your internet service? Is this happening on the main receiver, or a different one? To start off with, we'd recommend rebooting your gateway and seeing if that improves your On Demand experience.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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