No Uverse TV Sound/DVD Player Has Sound/Started After Setting Up New S30-S1B Remote Control
Hello there. Thank you for your help and insights. We just finished setting up a new S30-S1B remote control (VIP 2250 ARRIS DVR box/Sharp TV). Our Uverse SOUND disappeared completely. First time ever this has happened since activating UVERSE 10+ years ago. Our DVD player was not affected and still has sound. Other than NO SOUND, everything works right on the remote (Remote volume up/down works fine but no SOUND is heard). We tried the troubleshooter, we tried programming the remote using all SHARP codes, we restarted the Gateway multiple times, we restarted UVERSE multiple times ---all to no avail.
Our building is set up for fiber. We have ultra fast fiber internet. Internet is working fine.
Any ideas? Thank you.