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4 Messages

Wed, Aug 12, 2020 6:53 PM

no on demand

Customer service, sales, customer loyalty all tell me there has been no change at all with on demand. They put me through to technical support and they tell me it's probably  a contractual issue and can't do anything. I tried to switch to att tv, but the same programing I have now would go up $45 a month. Asked about directv one person told me it was available for our address (we had it previously for 14 years), yet when i went on line to order it I'm told it's not available for my address. Just once I'd like for someone at att to tell the truth. Obviously you have to pass a course on lying to keep your jobs. If you can't fix the problem by 8-27-20 I am done with att.



ACE - Professor


4.2K Messages

5 months ago

What shows/channels are you trying to watch?

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Brand User

Community Support


144.9K Messages

5 months ago

Hey, @chewy2luna. Sorry to hear of the trouble you're having with On Demand, but we're here to help!


As @baseballisback asked, what shows/channels are you trying to watch? Are you only having trouble with certain On Demand content, or all of it? Are there other things being affected as well?


We look forward to your response!


Ramses, AT&T Community Specialist

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