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Wed, Nov 25, 2015 11:26 AM

No more uverse tv?

I try to order U-verse television but there is no option for that. Only for DirecTV which would cost me $300 deposit which I cannot afford. Why wasn't I told when I signed up for a contract for Internet for 1year. That II would not have an option to upgrade to television other than just for DirecTV? Which like I already said would cost me $300 deposit. I was not aware you would know longer have U-verse television. My question is since I cannot afford to upgrade to television ever during my contract may I cancel my contract without any termination fees? And if you say I must pay the termination fees then [Edited to comply with Guidelines]since you did not tell me the only option to upgrade was only to DirecTV and not U-verse television. Please respond to my question as soon as possible thank you!

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browndk26

ACE - Professor

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3.1K Messages

5 years ago

This is a user forum so you won't get a response from att. The social media group does respond sometimes. When you try to add tv services, scroll all the way down to the bottom of the page. Uverse tv options are at the bottom of the list. If you still don't see uverse tv, click see all bundles or see all. The uverse tv options are there. You just have to dig to find them.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
browndk26

ACE - Professor

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3.1K Messages

5 years ago

If I go into my account to change my plan, Directv is not even offered. I wonder if that is because I am an existing customer with Uverse TV?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mibrnsurg

Expert

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20.4K Messages

5 years ago

@Phoenixscorpio   Did you see a link to 'show 6 more plans'?  3 of those 6 would be Uverse TV.

 

Went in thru another link by state/city and only Uverse TV came up, no DirecTV, as much of the area is covered. Smiley Surprised

 

Chris
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