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Contributor

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1 Message

Thu, Jan 12, 2017 12:10 AM

"No Info Available"

All our TV's on Uverse have "No Information Available" on the bottom of screen & "Getting Information" on all channels. The programs are there, however, there is no listing of shows or information for anything anywhere, no matter what channel or what time. Has been all day so far Wed. 1/11/17. Surely we can't be the only ones with this problem! In Winter Springs, FL.

Responses

Accepted Solution

Official Solution

ACE - Expert

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13.6K Messages

3 years ago

Have you done a Whole House Reboot?

 

Unplug the DVR, the STBs and the RG.

Plug in RG first.  Allow all lights to start blinking.

Plug in DVR next.  Allow it to become functional.

Plug in STBs last.  Check the guide.

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Tutor

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5 Messages

2 years ago

(posted this on another thread as well, so it will be seen for today's issue)

IT IS NOT THE DVR!

A friend 6 miles away, in another city, called to say her guide was constantly "no Information available" or "getting information".

Uverse people told her to reboot DVR. She did everything several times with no result. I said from her description it sounded like a system info input problem, not the DVR. So.........

I checked mine - it is the same.  The only channels that have an actual label are the 5100 group which are all various "Stingray" titles, and 8001 to 9999 appear to be correctly labeled per usual.

 

This is apparently widespread in Chicago area. IT IS NOT THE DVR!  It is something in the Uverse system.

 

I called and gut the runaround - the C/S person never even got through to technical help because it was so busy, and they refused to let me wait for a supervisor, so I assume there are lots of reports.

 

ATT - STOP MAKING THIS WORSE!  You will lose customers by not handling this appropriately!

***Post something online or onscreen, and tell all your C/S operators so we can all stop calling and tying up your employees, and most importantly, We can get on with our lives (which are certainly as important as all of yours - and We pay You) while you work on the problem.***

ACE - Expert

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13.6K Messages

2 years ago

While I can't deny that there is a widespread issue in certain areas (Illinois & San Francisco from what I can ascertain), the OP is in Florida and since my post was tagged as an Accepted Solution, it apparently worked for them.

 

The first order of business is to do a reboot, either the DVR or the Gateway or both.  If that doesn't fix the problem, then, yes, there is another issue afoot.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

2 years ago

Thanks for input. Unfortunately Gateway and DVR reboots do not help our issue .


It seems to clearly be a Uverse system problem of some sort.
Not sure if this is related to a spontaneous Parental Lock issue some folks are talking about today.
People I have talked to here have never even used Parental Lock, so if that's it, that would confirm a system problem of some sort.

ACE - Expert

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13.6K Messages

2 years ago

It looks to be an area specific problem, namely Chicago/Illinois and San Francisco markets.

 

The good news is that since it is affecting these large markets, they will see some degree of urgency to get it fixed.

FOR CURRENT INFORMATION FROM AT&T CONCERNING COVID-19, PLEASE FOLLOW THE LINK IN THE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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