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Tuesday, September 4th, 2018 6:52 PM


NFL Football Troubleshooting - Tips & Solutions From AT&T (U-verse)

It is Football Season! 



We love football. We don't like it when we can't watch it! If you're having trouble with the broadcast, the steps below can help!   

The Fastest Fix

A reset is one of the fastest fixes for TV service issues and the dreaded red x.

  • Modem (Residential Gateway) On the rear of the modem is a red button. Press and hold that for 10 seconds.
  • Receiver – Press and hold the power button for 10 seconds. This will wipe settings in the modem. 

Heads Up: A reset of the entire system can get you back up and running in most cases.

Power and Cable Connections

Sometimes the cables are disconnected or may loosen. 

  • Make sure the power cord is firmly plugged into the outlet. 
  • Make sure the connections from the wall to the receiver and receiver to the TV are secure.

Pixilation, Freeze, and Recording Failure

Surge protectors, power strips, and some UPS devices can cause service disruption affecting picture quality, cause service drops and even affect your recordings. If you are using these devices, plug the AT&T equipment into a wall outlet. We have worked with members in the past who had had issues for months. When the devices were plugged into a wall outlet, their service issues were resolved. 


If your TV services are still acting up, check out our U-verse Troubleshooting Hub.


Troubleshoot Without Having To Call In

Text the word myATT to 556699 from any device and get a link to download the myATT Troubleshoot and Resolve app. You can even set up a repair without making a call. 


ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support


2.7K Messages

6 years ago

Are you having trouble watching your favorite team play? We have some tips & solutions above to get you back in the game.


ChrisZ, AT&T Community Specialist 

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