DianneL's profile

3 Messages

Saturday, November 25th, 2023 12:49 AM

New Samsung TV added to Uverse account switches channels by itself

I bought a new Samsung TV and have been trying to set it up where I only use the Uverse remote, like I did with my old Vizio TV. I was able to do that but about ten minutes into watching a program, the TV leaves the channel I’m watching and starts offering me alternative programming. I have tried to reprogram the remote several times after changing setting preferences. It still happens. Please help.

Accepted Solution

Community Support

 • 

229.7K Messages

3 months ago

 Hello @DianneL
Thanks for reaching out to us. Let's shed some light on your concern and get the help you need.

  • Check if the remote control is working properly. Replace the batteries if necessary and ensue that none of the buttons are stuck.
  • Clean the remote control to remove any dust or debris that may interfere with the infrared signal. 
  •  If the issue persists, try resetting the receiver by pressing the channel button on the tv panel several times.

    We also recommend that you visit the⁠ U-verse TV support to have a better understanding on your concern.
     

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist

Accepted Solution

3 Messages

3 months ago

Thanks for the input. I ended up deleting the Samsung TV Plus app and the issue is resolved. It took me a while to figure it out but I appreciate your help.

3 Messages

3 months ago

It actually looks like a Samsung TV Plus feature. I need to figure out how to disable it.

Community Support

 • 

229.7K Messages

3 months ago

Hello @DianneL
Thanks for reaching out to us! We are glad that your concern has been resolved!
In case you have issues, please feel free to get back to us!

 

 Thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.