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Mentor

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2 Messages

Wed, Apr 24, 2013 2:53 PM

New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Responses

codycooper864

Scholar

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197 Messages

7 years ago

You make some great points, especially about jobs being sent overseas. not only does it hurt America, but I hate trying to talk to those foreigners!

Tutor

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1 Message

7 years ago

Seriously?  Tell me why this change was needed.  Now it takes me 2:33 seconds (I just timed it) to do a search that used to take me 30 seconds.  I pay for this service!!  I do NOT expect that it will get worse.

 

I doubt this was a technically necessary change...they were trying to look like Netflix or something I guess but this is HORRIBLE!!!

 

I have not seen one person who likes this..I will not be recommending Uverse to anyone anymore until they fix this. 

 

Ryan456

Scholar

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164 Messages

7 years ago

Man so much complaining about one little feature should AT&T stop this new soft ware Uverse has created firestorm i think they stop it make changes and simplefy the new ondemand all i here is that its slow and  hard to find programs these changes are easy to make if hopefully Uverse will listen .

Ryan456

Scholar

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164 Messages

7 years ago

I don't have this new ondemand interface yet and hope i don't get it .
jt1955

Mentor

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55 Messages

7 years ago

My view is, these BOXES are seriously UNDERPOWER and they keep adding more and more stuff, make them extreamly slow.

 

They need to STOP doing upgrades until they can REPLACE these OLD hardware.Or maybe check their servers"in their cloud".

 

I have the new On Demand menu, and it IS UNUSABLE.

 

 

 

shoe

Professor

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2.2K Messages

7 years ago

It is just awfull and it freezes all the time

Teacher

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4 Messages

7 years ago

Nice to see you had the time to move my post, but not address the issues. Way to go again ATT, keep proving that you couldn't care less about your customers.

I'll be looking for new phone service...cells & house, along with new TV and internet providers. So long to you and your crappy customer care.

 

[Inappropriate content removed]

shoe

Professor

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2.2K Messages

7 years ago

Slow down it is not worth jumping ship over

mibrnsurg

Expert

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20.4K Messages

7 years ago

What update and why does it suck, as I didn't get anything. 😉

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

americangame

Professor

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1.3K Messages

7 years ago


@IBEW1 wrote:

Nice to see you had the time to move my post, but not address the issues. Way to go again ATT, keep proving that you couldn't care less about your customers.

I'll be looking for new phone service...cells & house, along with new TV and internet providers. So long to you and your crappy customer care.

 

[Inappropriate content removed]


Becasue a forum moderator has the ability and techinical know how to fix the VOD issues that are happening right now. They also have the authority to announce what is going on with the updates even though they aren't in the loop on as to what is going on over there.

Ryan456

Scholar

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164 Messages

7 years ago

I agree @americangame i hope Uverse fixes the problems before other customers get this new interface .

Contributor

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1 Message

7 years ago

I'm not sure of what updates ATT did this weekend but our On Demand is terrible...and so is the customer service that we spoke to on Sunday...they blamed our issues of not being able to purchase a movie ( because it kept saying not available ) on our Apple products in the house...where in the world did an answer like that come from ?...we have had Apple computers for 3 years !  Then the techs came to the house today and said it isn't an issue with the hardware but an issue with ATT itself...so where does that leave everyone ?..they don't know what it is and they have no idea when it will be fixed !  We are seriously thinking of going back to Xfinity...and they have no set limits of money on accounts so you can get 100 pay perview movies a month if you want !

Tutor

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7 Messages

7 years ago

I just got the updated on demand download and now I cannot view any on demand video on my XBox (it works fine on my other receiver.)

 

I get a message "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  This is on every video, even the u-verse help videos.

Tutor

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1 Message

7 years ago

Really AT&T...you can't even see the listings from across the room.  Whoever came up with this idea / format should be fired.  What a lack of customer insight!  Looks like Netflix...but worse interface...once you select a movie...you can't even scroll titles from there...you have to go all the way back.

 

I wish I still had Comcast!  Trapped with this crappy interface in my building.  I'd switch in a minute if I could.

 

Good luck AT&T...I never recommend your service and now you've made my decision easier.

 

Tutor

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3 Messages

7 years ago

Who at AT&T came up with the idea that this change was needed, it was perfectly fine the way it was, now it takes WAY WAY longer to do anything with the On Demand section, it's horrible, didn't anyone over there notice this before they decided to make this change?  Have you ever heard the saying, "if it isn't broke don't fix it?", this change is a perfect example of it.  I really hope you guys change it back but I doubt you will. 

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