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disankey's profile

Mentor

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2 Messages

Wed, Apr 24, 2013 2:53 PM

New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Responses

Contributor

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1 Message

8 y ago

I agree!!  I takes forever to load for ever click!!  I called customer service to COMPLAIN about it, & the tech guy gave me a website to go to to complain, & of course, there WAS NOT one!!!  In this day & time, when everything is all about speed-they went slow, slower,  & slowest!!!!!  What were they thinking??  They should FIRE the person who thought this up!!!!!!!!!!!!!

MRROK

Mentor

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26 Messages

8 y ago

I went to that link to go back to the other way On Demand used to be, but it didn't work. I still have that half circle spinning and spinning until the page loads. I grew a 5 o'clock shadow waiting for the pages to load!!! What other cable/satellite company are they trying to imitate with this set up? I pay over $240.00 for this bundle service and I do not like waiting to see what's on demand when I want to watch a particular movie and or show!!!!!

Voyager

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1 Message

8 y ago

I know! Now I have to click through the on-demand screen. What happened to the good old days of just turning your tv on and having an actual channel on! I'd so rather do that than feel like I'm in a constant marketing barrage.

Contributor

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1 Message

8 y ago

Sweet Jesus go back to how on demand used to be is it that hard? You 1diots have to be loosing money because most people can't find sheet now! 9 pages of complaints and you moroons still have not gone back to the old format or at least something a human can understand how to man over through.

Mentor

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32 Messages

8 y ago

I think to AT&T it should be very telling how many people have registered as new forum members just to come in and post in this forum thread about how bad the new on-demand is.  Unfortunately, they won't ever get the message.

Contributor

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1 Message

8 y ago

I agree...
dhascall

ACE - Master

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9.8K Messages

8 y ago


@Scott53 wrote:

Doing a reply to my own post is a bit tacky agreed, but do any of you old timers remember in 2007 when Uverse did that nation wide system upgrade and blew the whole system up for 3 days? I always wondered what happened to the person who did that? Guess I now have a sneaky feeling they are in charge of IT software programming changes for the system. Hmmm could it be that the Peter Principle is alive and well at AT&T?


Promoted to Executive Vice President in charge of Implementation?  Of course, I'm kidding but that does happen in Business, Industry and Government.

ACE - Professor

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5.1K Messages

8 y ago

MRROK - Your bill is over $240 for U-Verse? What exactly are you paying for? Even with the fastest internet and U-450 plus two extra STBs, I have a hard time imagining a bill over $170.

ACE - Professor

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5.1K Messages

8 y ago

tgoodhue225 - I have seen a few people referred to as "one post wonders." It is quite possible and probably likely, that competing companies have employees who set up a free email address just to come here and make one or two posts, then leave. A few months later, they'll be back under a different name, complaining about something else. Keep in mind that people only come to complain and not to compliment. If things are good, they probably won't seek out a help forum.

Mentor

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32 Messages

8 y ago

baseballisback - Yeah, I might be inclined to agree with you as it refers to almost anything else, but not this topic.  Definitely not this topic; people are coming in here legitimately to complain about how they just totally screwed up the on-demand.  Maybe you haven't been unlucky enough to experience it yet.

mibrnsurg

Expert

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20.4K Messages

8 y ago


@tgoodhue225 wrote:

baseballisback - Yeah, I might be inclined to agree with you as it refers to almost anything else, but not this topic.  Definitely not this topic; people are coming in here legitimately to complain about how they just totally screwed up the on-demand.  Maybe you haven't been unlucky enough to experience it yet.


I've never experienced it once it was on the list version,, whole thing loads  in 4-5 seconds.  Then after I've loaded it the 1st time, subsequent loading times are 1-2 seconds.

 

There are 3 variables possibly affecting this, Nid to RG connection, RG to DVR/STB commection, DVR/STB connection to the TV.

 

ATT knows about the On Demand 'problems', but will take awhile to fix the software, especially since MS is selling MediaRoom to Ericsson. 😉

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Teacher

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7 Messages

8 y ago

I spent an excessive amount of time re-setting passwords etc, in order to login to the forums because I want to let AT&T know that the new On Demand format is simply the MOST MORONIC CHANGE I've been apart to since I signed up at Uverse's inception in my area FOUR YEARS AGO!!!

HORRIBLE, HORRIBLE, HORRIBLE!!  What on earth are the gurus who come up with these ideas thinking?!   It takes FOREVER times 17 to load, then the menu is completely idiotic....and if that weren't enough, the txt under the ridiculously LAME icons ON MY 80-INCH TV are IMPOSSIBLE TO SEE owing to their .3 pt font and the most unreadable color blue imaginable!!!

Unrelated to the above described issue with the ridiculous new On Demand format, I have had over FOUR HOURS of interaction with AT&T personnel lately owing to a score of problems, which STILL remain unresolved and am seriously contemplating eradicating myself completely from any and all association with AT&T/Uverse.

 

12 calls, three chat sessions -- three troubleshooting escallations up to LEVEL THREE SUPERVISORS and STILL NO ONE has been able to re-set my "refer-a-friend" account so that I can access my referrals online -- and THIS is simply so that I can provide AT&T with new business that I promised several friends I would do.   Yes, I must need my head examined!?!!    NO REWARD IS WORTH ALL THE YET-TO-BE-SOLVED HEADACHES I'VE EXPERIENCED OVER THE PAST WEEK!!!    I finally had to call retention & EXPLAIN to department staff that if they couldn't MANUALLY CREDIT MY ACCOUNT for the referral so I could schedule service installation for my friend, that I was going to cancel immediately and switch to XFINITY/COMCAST.....AND bring my friend and several past referrals along with me too!!

 

No, I'm STILL not able to login to my "refer-a-friend" account online, and thus....I'm done referring new business to AT&T....

Wake up AT&T, you're letting what began as a VAST improvment over the competition slip away & digress at a severely rapid pace.

Signed, an OVERLY-disgrunteled, likely soon to be "former" AT&T customer.

MRROK

Mentor

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26 Messages

8 y ago

I have the highest speed internet, the 450 TV package, and my land line. We also like to rent movies with On Demand 2-3 times a month. I also thought it was extremely high, but when I broke it down everything seemed right in line with all the other cable companies. It's the movie rentals that usually brings the price up. 

 

Here's a breakdown of last months bill;

 

TV 450 package: $167.xx 

 

High Speed Internet: $56.xx

 

Land Line Phone: $36.xx

 

2 OD Movies: $14.00 

 

Service charges and taxes from everyone, lol.

 

So as you can see, it does all add up. If I paid each one separately, it comes up to about the same. Plus if you look at each charge for the service, it's doesn't look too expensive. Hey, you have to pay to entertain yourself, lol........

 

Bundles are good, one bill for three services.

ROK 😉 

marcindublin

Guru

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416 Messages

8 y ago

The on-demand menuing system, even with list mode, is too slow for the VIP-1216 boxes. It just is. It takes 15 seconds for the initial menu to load and while the menuing system is snappy enough, bringing up the descriptions is painful, especially if you are just browsing.

 

The search function (specifically, the "more showtimes" feature) just doesn't work. It will bring up shows that don't match the title, shows that do match the title are listed as being at the wrong time (usually, one hour off) and so forth.

 

Still, the biggest problem is not the menuing software, it is the overall lack of content. AT*T should take whatever resources they have in software development and invest it in content. When the amount of content can match Time Warner or Comcast, then worry about making stuff easier to find. Currently there just isn't enough to warrant an extensive revision to the on-demand menus.  My two cents.

Mentor

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32 Messages

8 y ago

Yes, this has been listed as a solution in this thread many, many times, however it is NOT a solution.  It is at best a work-around for a huge problem.  The list view works better (not great, but a little better) however, the core of what is completely wrong with the new system still exists in list view.  It is still slow and when you get close to what you want, it still has stupid big boxes for the name of the shows. Furthermore, there are about an extra dozen picks you need to make to actually watch a show from the menu than you did before they changed the system.  List view does not change the number of picks you need to make.  There are way too many picks you need to make to watch something now than there ever were before.  Each step is slow even at the best of times.

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