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disankey's profile

Mentor

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2 Messages

Wed, Apr 24, 2013 2:53 PM

New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Responses

hpmsrm

Master

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5.7K Messages

8 y ago

Thanks Chris.   First I rebooted all three boxes....DVR plus 2 STBs....then I found the icon.  I had seen that before but I am icon illiterate...so I had not clicked on it.  This time I did and, indeed, it DID help but still quite a lot slower than "On Demand" used to be. 

 

Our home setup is not traditional.   Our DVR is back in the computer room.....sitting about 4 feet away from the RG....and hooked to the 32" HD back there.  Out in the living room we have just the regular STB.  Thanks to whole home DVR this has worked just fine.   My wireless dual-band router is in the living room also (about center of the house) and is connected to the system via the data port on the STB.  So far it works great for our home network and access to the Internet.  It is the setup our last visiting tech switched us to.  I've even been able to remove my dual band range extender completely.  So all wireless devices are now connected to the 5 gHz Wi-Fi band.  

 

BUT....I wonder if this unusual setup might contribute to slowness on the U-verse TV part of the service....including "On Demand."  Thoughts?

hpmsrm

Master

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5.7K Messages

8 y ago

Well....that is the version I have on my DVR so it is current.   But my two regular STBs are still 2512.10  and reboot did not help.  Hmmmm   Maybe not in our area yet.

mibrnsurg

Expert

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20.4K Messages

8 y ago

Don't think any STBs are getting updated now Phil, others have been asking about that too.  They don't have to have the same updates.

 

Here I just brought VOD up in 3 seconds and could navigate it as fast as I could keep clicking, even at 2:42am. 

 

Honestly don't know why others have problems unless the memory in the DVR is very specific.  In my old 1216, only 8-9000KB of actual memory (never had any problems on VOD old or new).  On my current 2250, I have 48000KB of actual memory, everything is lightening fast compared to the 1216. Smiley Surprised

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Voyager

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1 Message

8 y ago

Thank you for posting the link, however the interface is still glacialy slow no matter which interface is used.

 

Also, under "Free Shows" Anime Network no longer offers free episodes of any of their shows.  If that is their netwoks choice, I can live with that, but they should no longer be listed under free shows.  They show their programming under the Subscription category in greater detail anyway.

Contributor

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1 Message

8 y ago

Very Slow, loose track of the highlighted box to easy and why do i have to keep clicking over and over to get to shows..tedious

 

Anyone else have the disappearing Game of Thrones - it is there one day and the next gone???  Frustrating - 

mibrnsurg

Expert

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20.4K Messages

8 y ago

Turn it into a list version, speeds things up.  After first right arrow, look in left border for 3 small icons, lower one will change it back to a list view, click it and things will speed up, no boxes to hold onto. 😉

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Scott53

Guru

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565 Messages

8 y ago

Been a long time since I've posted here, years I think. I have to agree making on demand an app was a real stupid call there AT&T. I will be canceling the screen pack simply because it takes so darned long to load the app. To those who may remember me I quick hello.

Voyager

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2 Messages

8 y ago

I tried calling to complain and all I got was a foreigner who couldn't even give me an email address to make a complaint.
It really SUCKS
texasguy37

Expert

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14.5K Messages

8 y ago


@mibrnsurg wrote:

 

Don't think any STBs are getting updated now Phil, others have been asking about that too.  They don't have to have the same updates.


My DVR and all of my STB's have been updated.

Voyager

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2 Messages

8 y ago

I cannot find this icon. 

When I hit "On Demand" it gives me a menu of what I can see on demand and then the right side "boxes."
Seriously it sucks and the old way was a lot better and faster and easier. 

 

texasguy37

Expert

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14.5K Messages

8 y ago


@VickiWasHere wrote:

 

I cannot find this icon. 

When I hit "On Demand" it gives me a menu of what I can see on demand and then the right side "boxes."
Seriously it sucks and the old way was a lot better and faster and easier.  


https://www.att.com/esupport/article.jsp?sid=KB419810#fbid=ykMcIZ8cI3p

Voyager

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1 Message

8 y ago

I have to say this will be my last month with uverse.  This new menu system is absolutely annoying and god awful slow.  Another thing that blows is when the show is over you seem to have on a minute or two to get back to the menu or it will just go to some live TV forcing you to go through the whole slow crappy menu process again.  This is an issue when you're queuing up TV shows for a toddler and not necessarily watching the show yourself.  I also miss being able to use the back button, you now seem to have to navigate to the back arrow on the screen, rubbish!  My best is picking a show title and then having to click it again.    

 

I love others in the thread suggesting to get Netflix or Prime…really, another subscription because the subscription I pay for sucks...genius!    

dhascall

ACE - Master

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9.8K Messages

8 y ago


@Knollwood wrote:

I have to say this will be my last month with uverse.  This new menu system is absolutely annoying and god awful slow.  Another thing that blows is when the show is over you seem to have on a minute or two to get back to the menu or it will just go to some live TV forcing you to go through the whole slow crappy menu process again.  This is an issue when you're queuing up TV shows for a toddler and not necessarily watching the show yourself.  I also miss being able to use the back button, you now seem to have to navigate to the back arrow on the screen, rubbish!  My best is picking a show title and then having to click it again.    

 

I love others in the thread suggesting to get Netflix or Prime…really, another subscription because the subscription I pay for sucks...genius!    


Later!

mibrnsurg

Expert

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20.4K Messages

8 y ago


@Knollwood wrote:

I have to say this will be my last month with uverse.  This new menu system is absolutely annoying and god awful slow.  Another thing that blows is when the show is over you seem to have on a minute or two to get back to the menu or it will just go to some live TV forcing you to go through the whole slow crappy menu process again.  This is an issue when you're queuing up TV shows for a toddler and not necessarily watching the show yourself.  I also miss being able to use the back button, you now seem to have to navigate to the back arrow on the screen, rubbish!  My best is picking a show title and then having to click it again.    

 

I love others in the thread suggesting to get Netflix or Prime…really, another subscription because the subscription I pay for sucks...genius!    


Back button works just fine for me in VOD, Search, Gude and everywhere else.

 

Have you changed it to a list version on VOD?  Firtst right arrow, look for 3 icons in left border, bottom one will turn it into a list version. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Community Support

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2.6K Messages

8 y ago

Hi VickiWasHere,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Nicole K.

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