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disankey

Mentor

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2 Messages

Wed, Apr 24, 2013 2:53 PM

New on demand Format

The new on demand format is awful! The boxes look like att is trying to be like the facebook 'likes' which suck anyway. Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder. When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!!

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

"if it ain't broke don't fix it"

Responses

Accepted Solution

Official Solution

texasguy37

Expert

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14.5K Messages

7 years ago

@egaillo wrote:

New on demand 'feature' impossible to read. What happened to the listing in text? I tried to get a listing from att website and cannot get a text listing. Cannot find any cinemax on demand listing. Please revert back to former display!

The list view us still available:

https://www.att.com/esupport/article.jsp?sid=KB419810#fbid=Uu_RHFYtnuv

Accepted Solution

Official Solution

ATTDelia

Employee

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581 Messages

7 years ago

Hello everyone! Thanks for all the feedback on this topic, we appreciate it.

Did you know that you can change the view? You can actually switch from the ‘Poster View’ to the ‘List View’ format by following the steps below.

Select the ‘On Demand’ button on the remote control
Select a menu item from the vertical menu bar on the left hand side of the TV screen (ex: U-verse Movies)
Scroll left then scroll down using the arrow keys on your remote control to select ‘Switch to List View’

Users can toggle back to ‘Poster View’ using the same steps.

More info on this topic can be found at:U-verse TV On Demand display options

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tmhcch

Teacher

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2 Messages

7 years ago

Agreed. Needs to at least have the option to switch back to the classic interface. Things take way too long to load and you can't see the titles unless it is highlighted.

Kong57

Guru

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642 Messages

7 years ago

It is slow when i try loading the U-bar...

beatfan4

Scholar

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152 Messages

7 years ago

Slow, Slow and slower. And has slowed down everything from changing channels to well, EVERYTHING!

Ryan456

Scholar

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164 Messages

7 years ago

Ondemand format does not bother me that much i mostly use it watch HBO or Starz ondemand if you want full seaons of shows my advise would be to sign up for Netflix or Amazon Prime i use both and there great .

jamileh

Former Community Manager

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5.2K Messages

7 years ago

@Tmhcch wrote:

Agreed. Needs to at least have the option to switch back to the classic interface. Things take way too long to load and you can't see the titles unless it is highlighted.

Here's an article that can help you switch the interface - https://www.att.com/esupport/article.jsp?sid=KB419810

Thanks for the feedback on the new interface, I appreciate it!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

klatu10

Guru

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365 Messages

7 years ago

Great article! Thanks for sharing it!

Linkgx1

Scholar

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112 Messages

7 years ago

@jamileh wrote:
@Tmhcch wrote:
Agreed. Needs to at least have the option to switch back to the classic interface. Things take way too long to load and you can't see the titles unless it is highlighted.
Here's an article that can help you switch the interface - https://www.att.com/esupport/article.jsp?sid=KB419810

Thanks for the feedback on the new interface, I appreciate it!

Is there anyone for those without the new interface able to get it....or is a roll out type of thing?

aviewer

Expert

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10.1K Messages

7 years ago

Linkgx1 - I am thinking it is rollout because I have the old one & followed the directions to switch, but it did not switch. The directions do not make sense to me because it says press the OK button. The OK button selects whatever is highlighted.

hex731

Scholar

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275 Messages

7 years ago

Thank you for the article.Much better . I would have quit uverse if I had to use the other way.

Tmhcch

Teacher

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2 Messages

7 years ago

Thanks for the article. It is better, but it still takes forever to load anything. Is there a fix for that too?

Anonymous

New Member

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25.7K Messages

7 years ago

I never use the apps, so it really does not affect me, what the interface looks like. The time or two that I have gone in there, I have had no issues with the appearance.

As for stating that it looks like Facebook, I would compare it more to a Android or Windows 8 Metro Interface, not Facebook.

kgraham182

Mentor

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41 Messages

7 years ago

Anyone using a Xbox 360, have you been able to use OnDemand with the new UI. I keep getting "This video is currently unavailable or has been removed from U-Verse On Demand. Please try again later." error. OnDemand was working before the new UI, and works on the other set-top boxes.

cclendinen

Teacher

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1 Message

7 years ago

In the last week you changed the interface for the on-demand for Uverse to a very graphical interface.

I find it very time consuming to use as comparied to the previous interface that was text based. I don't need pictures of the shows. Please return to the text based interface or give us an option.!!!!!