WateUhlerredyh's profile

New Member

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7 Messages

Friday, January 20th, 2023 6:19 AM

Need help with setting up my U-Verse TV through my Xbox

I just got att uverse tv and when I hooked it all up and when through the setup, I get an error saying hdmi error unable to display video (H1001 - HDPC not supported on this display) What do I need to do to fix this? I have the IPH8005 cable unit if that helps.

ACE - Professor

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7.6K Messages

1 year ago

"I just got att uverse tv"

It hasn't been available to new subscribers since March of 2020.

Community Support

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229.7K Messages

1 year ago

Let's help with your U-verse TV/Xbox setup, WateUhlerredyh!

We have a few recommendations that you can try:

  • Use a different HDMI cable, as faulty cables can be one of the main causes for this error.
  • See if you are able to use a different HDMI port than what you've already tried. This can help rule out the HDMI port as the issue.
  • Try using component cables to bypass this error code.
  • Hook the receiver up to another display in your residence such as another TV. The reason for this is that the error you're seeing can be caused by your current display not supporting the current Digital Content Protection requirements.
  • Unplug your display, leave it unplugged for 3-5 minutes, then plug it back in. This can potentially help to allevaite the error message on your screen.

Let us know how it goes!

 

Lacey, AT&T Community Specialist

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