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HappyNewYear's profile

Tutor

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4 Messages

Thu, Jan 31, 2019 7:29 PM

My pandora app stopped working on my TV

Is anyone else having trouble accessing pandora thru their TV?  The pandora app works on other devices and I can access other apps via the TV.. but for some reason pandora is just not working.. Any suggestions?

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

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168.8K Messages

3 y ago

Hello @HappyNewYear

With this being a third party app you're going to need to contact the manufacture of the TV to get this issue resolved.

Charles, AT&T Community Specialist

ATTHelp

Community Support

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168.8K Messages

3 y ago

Hello @HappyNewYear

We understand that you're having an issue accessing Pandora on your TV.

What device are you using to access Pandora on your TV and what error code do you receive.

Charles, AT&T Community Specialist


Tutor

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4 Messages

3 y ago

Hi Charles - thanks for responding to my post. I am not getting an error code necessarily.. Just a pop up indicating that "pandora cannot be found". I have confirmed internet connection to my TV (Samsung) as i can access other apps.

ATTHelp

Community Support

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168.8K Messages

3 y ago

Hello @HappyNewYear

Is this a standalone app?

What service is linked with the app?

Please let us know, So we can better assist you.

Charles, AT&T Community Specialist

Tutor

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4 Messages

3 y ago

Charles, 

I might not know what those things mean.. So on your question about what service is linked to the app... I am using ATT Uverse to access the pandora app thru my TV.  Is that what you mean by service and standalone app?

ATTHelp

Community Support

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168.8K Messages

3 y ago

Hello @HappyNewYear

What I mean by that is, Does your Pandora app connects with DirecTV for example or is it just an app that came with the TV?

Like what information are you using to login?

Charles, AT&T Community Specialist

ATTHelp

Community Support

 • 

168.8K Messages

3 y ago

Hello @HappyNewYear

Try rebooting the gateway to see if your able to login after.

Charles, AT&T Community Specialist

Tutor

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4 Messages

3 y ago

Yep, i rebooted.. i dont have directV - i have uverse. I dont log in.. i just select the app icon and pandora starts playing.. so i guess it's an app that came with the TV and at one time i must have entered my password..

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