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lwoxen_1

Mentor

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21 Messages

Fri, Aug 23, 2013 7:04 PM

My AT&T wireless receiver keeps losing signal when connecting to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

Responses

Tutor

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8 Messages

7 years ago

I will try that and report back
DavidCS

Community Support

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1.7K Messages

7 years ago

Hi tigerhorn,

 

Hopefully, the information that aviewer provided got everything up and running the way it should be. I have noticed that sometimes when my home media server starts having issues, that a simple reboot fixes it. If you are still having issues and need the WAP replaced, I will be sending you a private message so you have a direct contact with our team, so we can assist you further.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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8 Messages

7 years ago

Whole house reset didn't work...how do I get a new WAP?

Community Support

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6.7K Messages

7 years ago

Hi tigerhorn,

 

I have received your message and sent one back to you. I look forward to working with you to get this issue resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

7 years ago

Hello,

 

My mine does the same things about 3 times a week. What can I do to fix this?

 

 

Thanks,

 

Parrish

DavidCS

Community Support

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1.7K Messages

7 years ago

Hi Parrish_R,

 

I apologize for the inconveniences you are having with your Wireless receiver, but I will be glad to help. If you are still having issues after the steps that aviewer has offered, we may need to replace your wireless access point. I will have someone from my team send you a private message to look into this further for you.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
rpk2012

Tutor

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5 Messages

7 years ago

I am also having this issue with my one reciever.  I tried to access the AP but looks like the password was changed.  If I could check the setting I m sure I should be able to resolve issue without a new box. (I hope).  Any ideas?

rpk2012

Tutor

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5 Messages

7 years ago

Signal: All bars

Factory Reset: Done multiple times, only allowing aprox 1/2 to 2 days usage.

Problem has been going on for over 2 months, but I have been working so much I have not been able to confront issue until now since it is in another room and my wife will not call tech support as she doesnt know what to say.

 

Wireless unit is non-recorder.  Recording unit is hardwired.

rpk2012

Tutor

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5 Messages

7 years ago

I have swapped the unit to another bedroom temporarily a few weeks back, but had to swap back to get reliable tv back to our bedroom.  Moved to our guest bedroom, master, then back to kiddos room which requires the wireless unit.  The guest bedroom has the WAP.

DavidCS

Community Support

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1.7K Messages

7 years ago

Hi rpk2012,

 

I apologize for all the issues you are having with your wireless receiver. With the troubleshooting that my thoughts has provided, it does sound like the receiver may be the issue, as swapping it around seemed to have helped. I would be glad to help you get this rectified, and will have our team send you a private message, so you have a way to directly work with us.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Voyager

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2 Messages

7 years ago

I am having the same issue and I have tried all the recommendations.  I have the infamous Cisco Router.  How can I get a Motorola?

Voyager

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2 Messages

7 years ago

Do AT&T employees not monitor this forum any longer? 

Anonymous

New Member

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25.7K Messages

7 years ago

They in fact do!!  But they do not read every post, so if you would like to interact with them about your issue, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

Contributor

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1 Message

7 years ago

I have the same problem.  The wireless receiver is at war with something in our system. It keeps cycling. It connects and the Uverse On Demand screen comes up.  As soon as it is up, the blue record indicator light goes very very bright and then the receiver shuts off.

 

I tried unplugging everythingin order and then changing the WAP channel. I plugged the wireless receiver into the wall plug.

 

Nothing helps.

Contributor

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1 Message

7 years ago

I've started getting the same problem a few days ago. I followed what you've suggested -- changed the channel from 157 to 36. It doesn't help. What I later found out was every 8-10 minutes, the WAP will switch channel on its own even though I set it manually at 36.

 

Everytime the wireless receiver dropped connection to the DVR, I'd check the STATUS > WIRLESS STATUS - "Current Channel" section and see a different channel number each time.

 

What's wrong it?

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