Skip to main content
AT&T Community Forums
lwoxen_1

Mentor

 • 

21 Messages

Fri, Aug 23, 2013 7:04 PM

My AT&T wireless receiver keeps losing signal when connecting to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

Responses

aviewer

Expert

 • 

10.1K Messages

7 years ago

mpd3253 - STB is set top box (aka receiver). If they were wired before, you can reuse the wires.
JefferMC

New Member

 • 

17.7K Messages

7 years ago


@aviewer wrote:
mpd3253 - STB is set top box (aka receiver). If they were wired before, you can reuse the wires.

If they were wired before using Cat5e.  They don't support a Coax connection.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mpd3253

Tutor

 • 

6 Messages

7 years ago

It was coax. 

aviewer

Expert

 • 

10.1K Messages

7 years ago

mpd3253 - I should have said - If STBs were wired before, why did you switch to wireless? I suppose if you were having problems with the COAX, you do not want to switch back. Going back to COAX would certainly require a complete understanding of what you have.

Jeffer - I did not mean that those STBs were wired rather, wires were in place that could be used. Also, it was my understanding that the wireless STBs have both COAX and network connections & will boot to the first signal that they see.
If that is incorrect I need to know. Also, I had never seen that one application would preclude the other in the future.

Back to the original problem - It does sound like the WAP is in a bad place & you need to experiment with a better location. If you want to try the COAX & there is a COAX connection on the wireless STB, you will need to describe the current COAX wiring. Or, you can pull cat5, either new or via the existing COAX.

mpd3253

Tutor

 • 

6 Messages

7 years ago

We were having problems with the coax. The technician came and swore the wireless wouled solve all the problems.

JefferMC

New Member

 • 

17.7K Messages

7 years ago


@aviewer wrote:

...

Jeffer - I did not mean that those STBs were wired rather, wires were in place that could be used. Also, it was my understanding that the wireless STBs have both COAX and network connections & will boot to the first signal that they see.
If that is incorrect I need to know. Also, I had never seen that one application would preclude the other in the future.
...


As shown in this manual (http://www.att.com/support_media/images/pdf/uverse/IPN7005_Product_Manual_7_21_11_Final.pdf) the only coax connector on the box is broadband video out.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
aviewer

Expert

 • 

10.1K Messages

7 years ago

JefferMC =OK - Thanks - I will remember that - cat5 only for wiring a wireless box.
mpd3253

Tutor

 • 

6 Messages

7 years ago

So the best solution is to move the WAP around? It has to stay plugged into the router does it not? It appears from other posts that the WAP is the problem.

mpd3253

Tutor

 • 

6 Messages

7 years ago

I have always seen full signal on the receiver. I'll try moving the WAP.

SadathCS

Employee

 • 

581 Messages

7 years ago

Hello mpd3253,

I will be glad to help you restore connectivity to your Wireless Receivers. Since the WAP for your Set Top Boxes (STB) is downstairs and the Set Top Boxes are  upstairs there may be a very weak signal reaching them. Based on the construction of your home the wireless signal may not be strong enough to reach those receivers. I recommend relocating the WAP like ACE - Master aviewer suggested by using a longer Ethernet cable to the gateway if possible, and choosing a different area of your home. Try placing the WAP in a high location like the top shelf of a cabinet or other furniture. I sent you a private message in case the WAP is defective or we need to coordinate the installation of Wired Receivers instead.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JefferMC

New Member

 • 

17.7K Messages

7 years ago

Note that the built in antenna arrangement of most wireless access points (routers, etc) is set up so that the best signal is in a doughnut shape on the horizontal plane the access point sits in, not a sphere as many imagine.  This means that an access on one floor normally will not work well with devices on another unless you can tilt the device to change the plane to intersect the devices on the other floor.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

8 Messages

7 years ago

Spoiler
I am having the same issue with my wireless receiver....seems to happen mostly while wacthing DVR stuff. Although it will pause intermittently during live programming for a second or two and then resume. Very frustrating...i changed the channel as suggested in previous posts. Any help getting a new wap would be appreciated.

 

 

aviewer

Expert

 • 

10.1K Messages

7 years ago

tigerhorn - Another possibility for watching recording problems is the connection between the DVR and the RG. Are you an inid/pair bonded install? If not, is the DVR connected to the RG via cat5?

Tutor

 • 

8 Messages

7 years ago

I am not sure what inid/pair bonded install means...I believe the DVr is connected to rg with cat5
aviewer

Expert

 • 

10.1K Messages

7 years ago

tigerhorn - Yes, it gets confusing - If the RG is 3800 or 3801 you would not be INID/Pair bonded. That install is for loops beyond normal range & has different equipment.

Since you are cat5, have you tried a whole house reboot. It works for many people.
Pull power on all your devices.
Repower RG, wait for all green,
Repower DVR wait for viewing ability
Repower other STBs & WAPS
Of course, wait til you are not recording an important show to pull the power.

Get started...

Ask a new question