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Mentor
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21 Messages
My AT&T wireless receiver keeps losing signal when connecting to access point
Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night. We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so. The access point is across the room about 15 feet with a direct line of sight between the two. The access point is connected to the gateway via cat5 on s direct port (ie not through a switch). I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got. Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions.
Responses
bsdguru
Tutor
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5 Messages
2 years ago
Note that it CAN be interference. More and more wireless connections are all around us. Your neighbors have more powerful WAP equipment. I used to get 5 networks in my living room now I get 50. Phones, routers, other people's TVs.
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bsdguru
Tutor
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5 Messages
2 years ago
I know this is kind of old; I have a VEN501 unit. the login here doesn't work. What is the default for newer 501 units?
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owencopeland
Contributor
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2 Messages
2 years ago
I have gone through the same cycle. Call tech support and redo everything the box tells you to do. They finally send a tech, who replaces the Cysco set top box with another Cysco box. Still have connection problems. This issue is going to drive me back to Spectrum. UVerse wireless appears to work on 10 year old technology.
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Whomever
Contributor
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1 Message
2 years ago
So we have to reset this 3 or 4 times a day?????
rebooting system only a short time fix, then have to repeat and repeat and repeat, think it’s time to get an antenna and xfinity internet and just stream tv
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baseballisback
ACE - Professor
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4.2K Messages
2 years ago
@Whomever
Have you called AT&T tech support? What will you do when Xfinity (Comcast) has issues?
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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owencopeland
Contributor
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2 Messages
2 years ago
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Shirley8149
Contributor
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1 Message
2 years ago
Yes, have Cisco.
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Bill-Tx
Tutor
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4 Messages
a year ago
The suggested "Solution" from AT&T does not FIX my stated problem - I don't want to have to reset or cycle power to the WAP every day, which is what I am having to do presently!!
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bsdguru
Tutor
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5 Messages
a year ago
The ATT wireless units are garbage. I offer 2 solutions:
1) Best solution is to get rid of wireless and directly connect the gateway via ethernet. I have 3 TVs in 3 distant rooms connected and i never have these problems anymore.
2) Use your own wireless setup. Use the ethernet connections on the set top box and the gateway and use 2 external wireless access points to connect them (you probably already have 1). This removes the ATT wireless nonsense from the equation; as long as your access points are up, it's like a wired connection.
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scottyusn
Tutor
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6 Messages
a year ago
cable is bad, it seems awesome after a year plus on ATT. Pay for 300M down
and it's always 300+ and cheaper than ATT...
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bsdguru
Tutor
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5 Messages
a year ago
I'm getting 500/500 at the moment, and I'm watching a movie on netflix. For me the internet service has always been superb. I had comcast before; the problem with comcast is that it was down regularly. Every time they did an upgrade somewhere it was down for 15 minutes; or they'd reset my modem. I work from home so I noticed; and it was a major PIA. ATT has virtually never been down in 2 years.
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Mcroz80
Contributor
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1 Message
a year ago
I'm having the same issue it will be great for a week or so then will lose connection every 2 to 3 hours
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Skwoop21
New Member
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6 Messages
9 months ago
Change the channel the WAP is on, or get ATT to do it since they have the login info for the WAP. You can get the login info for the gateway online, but that won't help for this situation. You need the WAP login info.
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