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lwoxen_1

Mentor

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21 Messages

Fri, Aug 23, 2013 7:04 PM

My AT&T wireless receiver keeps losing signal when connecting to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

Responses

Contributor

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1 Message

3 years ago

Unplug the WAP (the small box connected to the router). Wait 2 minutes. Plug back in.

This will make my wireless receiver reconnect most of the time. Occasionally you have to get a paper clip and press the reset button on the back of the WAP.

Contributor

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2 Messages

3 years ago

Our wired equipment is installed at the other end of the house, tons of distance between everything wired and the wireless receiver. We've had normal issues, I reset the equipment regularly, I've had to have the house rewired and new wired equipment installed late last year. Now, our wireless receiver keeps "losing connection" on a single channel. If we change the channel, we still have service. The wireless indicator (green bars) are visible, it is just happening on the currently viewed channel. Until today. The wireless receiver dumped its connection completely, even after rebooting the router (I unplug the equipment, I do not use the reset button) and the reboot completed, the wireless receiver still had no connection, I reset it as well, it is now working.
I understand losing connection, what I do not understand is losing a channel, and only ONE channel, and it is not a specific channel. Changing the channel fixes that problem without having to reboot everything. Losing my connection completely, today, finally erked me enough to ask... 

 

Contributor

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2 Messages

3 years ago

 We lost power a couple days ago and since then the cable box in my upstairs bedroom will not work although all the other TVs in the housework and so does the Wi-Fi. I have all the instructions on the screen multiple times and to know avail. Still no TV in the bedroom .  I am not technically savvy but I would really appreciate some help in getting this fixed. 

Contributor

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1 Message

3 years ago

AT&T U -verse is not very good.... We have had the system for only 4 days and it went out twice so far and as of this writing we have not been able to watch any TV… we took all the necessary steps such as disconnecting the DVR receiver, the Wireless Access Point device and the modem did that several times checked the connections, I unplugged the 3 devices, and still we get the power cycle on the TV going around in circles over and over....going to cancel and get The Dish Network or Comcast

Tutor

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9 Messages

3 years ago

I may have said this already on this thread, but I found out that my AT&T DVR only kept cycling off and on while the projector was off.  So I disconnected the HDMI from the DVR and only hook it up while I'm watching shows.  It's as if the projector's off mode were putting out a signal that was triggering restart.  But since I started unhooking the box during that mode, I've had no problems. 

 

Since televisions also have an off (standby) mode, it stands to reason some of them might also trigger restart while off.  Try disconnecting the HDMI while the TV is off, or turn off the switch to the TV's surge protector, if you are using one.  That is, try unplugging the TV when not in use.

Contributor

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1 Message

3 years ago

Hello,

I am having the same issues. We have had AT&T out to try to fix the problem and couldn’t figure it out so they just left. We are having a lot of issues with this and connection is lost approximately 2 times while watching a DVR 1 hour show. This shouldn’t be happening, especially as often as it is. In fact, AT&T will be out tomorrow but still don’t know what to do for it. Would it be worth a shot to get the Motorola WAP? 

 

Thanks,

Ashley 

Tutor

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3 Messages

3 years ago

I still have this problem. It seems to be a problem with the wireless receiver. I lose all recordings and have to reset system. Needless to say you miss programs. AT&T hasn’t fixed the problem nor do they care to. I get told different then nag about why and then I’m promised it will never happen again. I will look for a different alternative when my contract is up.

Contributor

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1 Message

3 years ago

I've started having issues with my wireless receiver too. Worked perfectly the couple years, never had to reset it once over that period. Then I would periodically have to reset it and go through the steps for the access point to find it. It slowly started happening more often and usually wouldn't reconnect unless I unplugged the receiver for a while versus the manual reset on the receiver. It started happening about once a week until earlier this week. I managed to get it to reconnect, just to lose connection the following evening. When I got it to connect the following evening it only stayed connected about 15-20 minutes before losing connection and it has refused to reconnect since. It can't be interference since equipment location hasn't changed in the 4 years that we've live at this house. No clue if it's the receiver or the access point. The online diagnostic didn't show any issues. Guess I'll be spending a lot of my free time on the phone with tech support over the weekend, because there's no way I'm wasting my entire evening with that after working all day.

fredziffel

Scholar

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109 Messages

3 years ago

Welcome to the club

Contributor

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1 Message

2 years ago

my uverse is trash....constant pixels...freezing ....and dropped signals...called for help..and was diverted to 4 different people with no results...several techs came to home with no results.. I would not ever tell any friend or family to get uverse..it a constant head ache ...to witch I will discontinue 

 

heyyofan

Scholar

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95 Messages

2 years ago

how do you login to the wap?

heyyofan

Scholar

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95 Messages

2 years ago

we were watching tv yesterday & all of a sudden the wireless receivers wants me to set it up again

I tried multiple times but it will not reconnect to the WAP

 

I have my WAP next to my Gateway

 

Any Suggestions??

JefferMC

New Member

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17.7K Messages

2 years ago

First suggestion... move the WAP at least 3 feet away from the gateway.

Once you've done that, do a whole house reboot.  Unplug all the AT&T gear.  Then plug in the Gateway and let it come up.  Then the same with the DVR.  Then the WAP.  Then your wireless set top.

Let us know how that works for you.

 

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Contributor

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1 Message

2 years ago

Will changing the channel on the AP work if my other receivers are all CISCO, my access point is CISCO but the new receiver that is not pairing, is Motorola?  I have the IP address pulled up for the AP but the username and password don't work.  Can you assist?

Tutor

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5 Messages

2 years ago

I solved this problem by hard wiring the TV receiver via ethernet. The wireless is a pain (and a piece of junk IMO). Wired will reboot/reload much faster and eliminate all of these annoying wireless issues. Most TVs have ethernet now anyway, so many people likely have an ethernet connection by the TV.

 

It would have been nice if AT&T had used the hard wiring when they did they initial install.

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