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lwoxen_1

Mentor

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21 Messages

Fri, Aug 23, 2013 7:04 PM

My AT&T wireless receiver keeps losing signal when connecting to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

Responses

Community Support

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6.7K Messages

6 years ago

Hi @Dank20 ,

 

I apologize about the issues you are having with your wireless receiver, but I will be glad to help. With a direct line of sight, the receiver should be able to easily go 20 feet. My receiver is about 20 feet away, but it has to go through 1 wall, and I have no issues. If you are noticing that the wireless bars on the receiver are below 3, then it may be an issue with the distance. Otherwise, there may be something that is causing interference or an issue with the equipment. Try rebooting the WAP and the wireless receiver by unplugging the power, waiting 10 seconds, and plugging it back. Make sure there are no other devices around that can cause issues with the wireless signal.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

6 years ago

I too am having the same problem with the Cisco WAP.  I have two wireless receivers and three wired.  Obviously, the wired are fine.  Need some help AT&T!  Please respond.

Community Support

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6.7K Messages

6 years ago

Hi @my2sons8791,

 

I apologize about the issues you are having with your wireless receivers, but I will be glad to help. Make sure the WAP is not sitting next to anything that could cause interference. Also, try disconnecting your DVR to see if you are still having problems. If so, try rebooting the DVR and U-verse router.

 

I will also send you a private message to gather more information.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

6 years ago

I have a much similar problem with all of our TV's and computer! this is the second time I have had to write this post. I spent 30 minutes explaining our problems on this thread and LOST MY POST DUE TO INTERRUPTION IN SERVICE. Our TVs do the "lost connection" blue screen and we have to change the channel to change the channel back to what we were watching originally! We also get interruptions due to rain in our area, as well as minor interruptions during the rest of the our TV watching hours. We have had at least 8 service techs come out to troubleshoot (both inside and outside). The last outside tech said we were too far from the main box for our subdivision. Approx 1-1/2 miles. I believe this is two separate problems though.

Community Support

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6.7K Messages

6 years ago

Hi @idputters,

 

I am so sorry about the issues you are having with your U-verse services, but I will be glad to help. Since your internet connection is going down also, it does sound like there is an issue with the signal coming to your house. I will be sending you a private message to assist with this issue further.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

6 years ago

I have similar issues to those described. The wireless connection to tv in bedroom stopped working. I have repeatedly done the above steps and always get: access point not found or connection error. Any assistance will be greatly appreciated. thanks

Tutor

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1 Message

6 years ago

Having the same issue as everyone else. We have had a service person out to the house and he did the power cycle of all the equipment and replaced the remote for some reason. After 2 days the problem returned and occurs at least once a day. We have an CISCO acces point. Today we called back to get this resolved and they said they would charge us $140 to come out again. This is unacceptable on so many levels. The entire reason we went with this wireless cable is because the service guy didn't want to run the cable and now you guys want to charge us to do the right thing and fix the problem. Please help us fix this really annoying problem.

bigdog5142

Mentor

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29 Messages

6 years ago

Ok. I have a Cisco Wireless receiver and I assume a Cisco WAP. I can watch TV just fine on the wireless, but DVR hangs, then plays 5 seconds, then hangs. It's unwatchable. The TV is upstairs directly above the router/WAP. The wireless router was put in so the installation would be easier...I didn't request it. However, if I can't watch DVR upstairs, I don't wanna pay for the extra receiver per month. Please advise. (We've done all the steps...still won't work.)

Community Support

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6.7K Messages

6 years ago

Hi @bigdog5142,

 

We will be happy to look into this for you and get this issue fixed.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

6 years ago

We were having problems with the coax. The technician came and swore the wireless wouled solve all the problems

Explorer

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5 Messages

6 years ago

 Three out of the last four nights, right around 10pm, our wireless boxes have lost connection, often saying something about not knowing which WAP to connect to (we only have one). When we power cycle the router and WAP, it comes back. Now today it's been going out all day, forcing us to power cycle the router and WAP several times already.

 

We had problems in the past, but things have been working great for a few months. Why is this suddenly becoming a persistent problem now?

Community Support

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6.7K Messages

6 years ago

Hi @TheWheelMan,

 

I am sorry about all the issues you are having. It sounds like there may be an issue with the WAP communicating with the devices. Try doing a full factory reset on the U-verse gateway by logging into the router at http://192.168.1.254 and going to the diagnostics page and doing a reset. If still having issues, it may be something wrong with the equipment, and we can definitely help get that fixed.

 

Thank you,

David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Explorer

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5 Messages

6 years ago

I logged into the WAP yesterday and changed the channel, as I saw suggested in another post in this thread. So far, the problem hasn't resurfaced since. I this happens again, I will try your latest suggestion, and then proceed from there as warranted.

 

Thank you!

Community Support

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6.7K Messages

6 years ago

Hi,

 

I am glad everything is working great now. If you do run into any issues, feel free to reach out to us for help.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Explorer

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5 Messages

6 years ago

The problem returned. It occurs most frequently at night (it was really bad last night, and but it's happening again this morning. It's affecting both of our wireless boxes now. We really need to get this resolved as soon as possible.