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Tue, Jan 15, 2013 3:49 PM
My tv has a red X on the screen. Help!
a month ago
5 years ago
If you are having issues with:
Rebooting the receiver is the quickest way to resolve most service issues:
We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.
To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.
Disaster Recovery for DVR/Receivers: WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings
If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
AT&T Customer CareNeed help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTHelp
One thing to consider.
The AT&T router is not very smart. If you switch the network cables to different ports, you may cause a problem.
1. Power down the router (unplug it)
2. Power down the uverse set to box (unplug it)
3. Disconnect all devices from the router including wireless devices. This includes phones and printers. Hint: disconnect your phone last: use Smart Home Manager to ensure all devices disconnect.
4. Power up the router
5. Power up the uverse set top box
It should now work.
8 months ago
8 years ago
For a more comprehensive list of error messages and other troubleshooting steps go to:
RESOLVING ERROR MESSAGES FOR U-VERSE TV
Troubleshooting Red X on screen:
A RED X on your TV screen caused by the U-verse receiver represents a boot failure, possible network issue, or hardware problem. It is recommended to check connections and attempt to power cycle the receiver by unplugging the power cord and plugging back in after 10 seconds.
If this is unsuccessful perform a disaster recovery by following the steps below. If this is a DVR, these steps will cause the receiver to lose all pre-existing data such as recordings, parental control settings, and aspect ratio settings.
Hold down the down arrow key and OK key, press the Power key to powercycle the receiver.
i have tried this nothing works!the repair guy came this am said he needed to get into a locked rooma at my apartment ,but manager didnt respond so he left ,when the manager called back she said there is no electrical in there ! i have my 87 year old father with me with no TV!,, Not Happy,!!
6 months ago
7 years ago
I hope this information was helpful! I also recommend checking out our Troubleshoot & Resolve solutions to help you diagnose any future issues. Thank you for the opportunity to help you!SadathCSATTU-verseCare
6 years ago
I also had a red X on the screen, first with a 10 under it then with an 8. I tried the resetting instructions and now the power button just flashes. Any help?
Hi @protege01 ,
I apologize about the issues you are having with your U-verse receiver, but I will be glad to help. If after power cycling and resetting the receiver and still having the red X, there may be an issue with the receiver, and it might need to be replaced. I can help with that and will be sending you a private message, so we can assist you further.
I am having the same issue although mine is a Red X and the #11.
I've done the DR and the X is still there. Do I need to swap out receivers? This receiver is the main receiver that is connected to ethernet. We have no other wifi issues and our other receiver is working perfectly.
I appreciate the help.
Hi @mrlucas ,
I apologize about the issues you are having with your DVR. It sounds like it may need to be replaced, because it is still having the same problem after a disaster recovery. We can definitely help with that, and I will be sending you a private message to help out.
Thanks for the quick response and help.
You're Welcome. I have sent a private message to you. When replying back to it, make sure you reply back in the forum and not through your E-mail client.
I look forward to hearing from you.
I am also seeing this issue as of today, and have attempted the steps mentioned above multiple times.
I assume my box would need to be replaced?
@sok_922 Contact ATT Uverse Care here:https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days. This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.Include your account#, email address and a good phone # (land or cell) and time to contact you on. Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Please NO SD stretch-o-vision or 480 SD HD ChannelsNeed Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)Your Results May Vary, In My Humble OpinionI Call It Like I See It, Simply a U-verse user, nothing more
This happened for me after I tried to do a factory reset. An AT&T technician told me it means the box was refurbished and there's nothing to reset from so it errors out (seems weird, but that's what he said) and so now the box has to be replaced (they're sending out a replacement).
Red X can also mean the DVR hard drive crashed, and the unit must be replaced.
How can we improve?
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