Movie Coupon cant use

After being on the phone with billing & talking with some chick that refused to give me her name & employee iid & didnt know what I was talking sbout. She even had me on hold for 10-20 mins at a time & was telling me that I had to make sure certain channels were on my tv, e.g. the pay per view, that is where I entered my code. What!? She knew nothing! Finally I talked to Jeff who said my code is their end on how to enter in the free stuff & they didnt know it had been changed over & would get it to the attention to the IT dept to change how its done. He said my free movie would show up as a .1 credit on my bill, I would initially rent the movie but would get credited it. He even gave me an additional free movie for the hassel of the other chick. I was on the phone for over an hour an a half before I got the supervisor & I asked to talk to him within 20 mins of being on the phone with the chick who refused to tell me who she was. I hope she got fired or written up or something.

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

@CowboySnoopy So how do you enter the free movie code?

@CowboySnoopy Something tells me you will be calling back.  I have had success ordering a movie when emailed a coupon back when I the user could enter the code.  Then I was billed the full charge of the movie + all taxes.  I was only credited back $5.99 if I remember correctly.  Still had to pay the full taxes on the $6.00 so the free movie cost me about $3.50. 

I do not see how your renting a movie is going to match up to some coupon that is supposedly on your account.  Just sayin..... Maybe there are miracles