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Teacher

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14 Messages

Thu, Sep 24, 2020 4:14 AM

Most shows removed from On Demand

My subscription fees keep increasing, yet the programming offered on Uverse keeps decreasing. Channels are continually being deleted. Now most shows have been deleted from On Demand, and to make matters worse, there is never any notification sent to your customers warning of these reductions in service. Seems like you want all your customers to find other sources for watching tv. Please advise of your plans to implement new channels and programming, or the expected cost decreases your customers will be getting.

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Constructive

Employee

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14.6K Messages

a month ago

On demand content is controlled by the network not At&t

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ACE - Professor

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3.7K Messages

a month ago

I'm not sure what channels have been deleted lately. Yes, there was a free preview of many channels earlier this summer, but those channels are still being offered.

 

The last time AT&T couldn't reach a deal (on my TV) was over the summer of 2019 when they were at an impasse with Nexstar, which owns several local stations across the country.

 

Many owners of TV channels (companies such as Comcast, Warner Media, Disney) are putting shows on their own apps instead of various "On Demand" menus.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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136.1K Messages

a month ago

Hello @ifonly01,

 

There are times when we have premium packages and popular channels available for a limited time at no extra cost, and then they are removed from your line up. We do not alter packages very often.

 

On demand content is controlled by the individual networks. With that being said we understand your frustration concerning not being notified of upcoming on demand content changes, I will be taking your suggestion to the appropriate departments to see what we can implement.

 

You mentioned your pricing going up as well, while we did have a small increase at the beginning of the year which ranged from $3 - $8 (depending on your package) we do not have regular price increases. It is possible you had a recent promotion expire or service added. We recommend reviewing your bill every month. For more assistance with how your bill breaks down we recommend visiting our support page.

 

We hope this helps @ifonly01, please let us know if we can be of any further assistance.

 

@KaneB, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Professor

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3.7K Messages

a month ago

Here's an inside tip:

 

When companies offer you promotions, use your phone's calendar to save the dates they expire. Call back a day or two before and your rates won't go sky-high.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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