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CLSadie's profile

Contributor

 • 

2 Messages

Sunday, December 15th, 2019 8:58 PM

Missing my saved Stingray videos

I have been watching my saved Stingray videos for years, and now suddenly some are still playable, and MANY others are greyed out.

Where are my saved videos and how do I get them back?

Community Support

 • 

232.9K Messages

5 years ago

Hi @CLSadie,

 

Here to help get those Stingray videos figured out! You can fix many recording problems with these steps:

  • Restart your U-verse TV DVR by holding the power button down for 10 seconds. Then press it again to restart your DVR. This takes 5-8 minutes and will interrupt any recordings in progress.
  • Access a frozen or missing program by pressing the Recorded TV button on your remote.

If you still have recordings that are grayed out, there is a way to recover recordings without deleting your programs. This process can take a few hours to complete. 

 

Let us know if this helps!

 

 

D Muniz, AT&T Community Specialist

 

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