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Mentor

 • 

3 Messages

Fri, Jul 5, 2019 4:33 AM

Closed

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

Responses

phytoplankton

Mentor

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30 Messages

a year ago

The sad part is they don't really care about the consumer or losing customers.

Tutor

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4 Messages

a year ago

What liars you are it is now November and still NO NBC.  What settlement was made? So what excuses are you going to give us now? Every time I have called to find out what is going on I'm told something different or " I understand" what kind of an explanation is that?  STOP LIEING to us.  You keep taking things away and charging more.  Here's what you can take away the how many hundred music channels and the Hispanic channels that I DO NOT watch.  It all looks good when you send your people around to sign people up  "Oh look your getting 300 channels or 400 channels, NO we are not.  We get reruns of programs 50 years old and the movie channels keep repeating the same old movies with maybe one or two thrown in. YET our local channel is no longer available. Let me pick and chose what I want to watch.

Juniper

ACE - Expert

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25K Messages

a year ago


@MsPacman wrote:

What liars you are it is now November and still NO NBC.  What settlement was made? So what excuses are you going to give us now? Every time I have called to find out what is going on I'm told something different or " I understand" what kind of an explanation is that?  STOP LIEING to us.  You keep taking things away and charging more.  Here's what you can take away the how many hundred music channels and the Hispanic channels that I DO NOT watch.  It all looks good when you send your people around to sign people up  "Oh look your getting 300 channels or 400 channels, NO we are not.  We get reruns of programs 50 years old and the movie channels keep repeating the same old movies with maybe one or two thrown in. YET our local channel is no longer available. Let me pick and chose what I want to watch.


They are not lying. An agreement was reached with Nexstar. They don't own every NBC channel in the country. Those are all owned by different local affiliates. Nexstar is simply just one such affiliate. Recently the Sinclair Broadcasting Group was in negotiations. Some stations are owned by the network directly (such as CBS itself came into negotiate around the time of Nexstar owned CBS affiliate stations). So most likely your local is owned by a different affiliate. Check https://tvpromise.att.com/ to see exactly who they are in negotiations with that affects your local.

 

Simply put, local affiliate owner requests higher rates to renew their carriage agreement. While they negotiation, the owner of the channel pulls the feed (as is their right) to leaverage us customers against the TV provider. It is because of these rates increasing over the years is why we see the base rates adjusted annually. DirecTV's costs goes up, then our bills go up. If DirecTV were to just cave to the channel's demands, then our bill would go up even more.

 

Everybody would love to pick and choose their channels. But that is not how the industry is setup. Channel owners package their channels to the TV providers. Consider how many channels are owned by Disney or Viacom. So they do not allow an al-a-carte option, only allowing TV providers to use a packaging model.

 

Certainly not DirecTV's fault about reruns or multiple showings of a movie. That is completely up to the channels. DirecTV gets an agreement to carry the channels, but does not have say over their programming lineup. If you don't like what is on the channels, then complain to the channel itself.

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Tutor

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4 Messages

a year ago

I have tried to access tvpromise and it does not work.  I put in my area code and state and it will not access the information.
Juniper

ACE - Expert

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25K Messages

a year ago


@MsPacman wrote:
I have tried to access tvpromise and it does not work.  I put in my area code and state and it will not access the information.

You do not put in area code or state. All you need is your zip code.

 

In case you are somehow going to the wrong page, or it is loading wrong for you, what is your zip code?

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

a year ago

I mis-spoke it was my zip code not area code. My zip code is 48601

ACE - Expert

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17.6K Messages

a year ago

48601 is Saginaw, Michigan.  

The NBC station in Saginaw is WEYI. 

WEYI is owned and operated by Howard Stirk Holdings.

As of Thursday, September 5th, we have no update on the negotiations between Howard Stirk Holdings and AT&T/DirecTV. (from the WEYI website)

 

google-is-your-friend.jpg

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

25K Messages

a year ago


@MsPacman wrote:
I mis-spoke it was my zip code not area code. My zip code is 48601

The search button for negotiations on the page appears to be broken. Probably an aftereffect from the recent website updates over the last week I have noticed.

 

WEYI-TV, virtual channel 25 (UHF digital channel 18), branded on-air as NBC 25, is an NBC-affiliated television station licensed to Saginaw, Michigan, United States and serving the Flint/Tri-Cities television market. Owned by Howard Stirk Holdings, it is operated under a shared services agreement (SSA) by the Sinclair Broadcast Group

 

So your NBC is owned by Howard Stirk Holdings, a partner of Sinclair Broadcast Group. That is still a current negotiation unfortunately. But though a similar situation, it has nothing to do with Nexstar as those are different companies. And it seems thought the two affiliate owners (Stirk and Sinclair) are partners, they have separate agreements with DirecTV. So a resolution with one does not necessarily mean they are finished negotiating with the other.

 

In the meantime, I would suggest using a regular local antenna to get the free broadcasts in range. May even get additional sub-channels DirecTV doesn't carry. Just a backup option as DirecTV cannot force your NBC affiliate owner to return the feed.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

a year ago

I feel your pain. A la carte tv is what is needed. Love to see a
satellite provider with a base charge and so much for each channel.
QuarryRye

Master

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3.2K Messages

a year ago

And what happens when the base charge for each channel is $10 each? The $109 you might pay now for 370+ channels will become 10 channels and you'll be complaining about how much better it was in the old days when you got hundreds of channels for the same price.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Tutor

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4 Messages

a year ago

I would take 10 good channels any day in place of the CRAP they give us now. For the price I pay I get to watch shows that are 50 years old. Who cares if they give you 300 or 400 channels ( most are Hispanic and music) I have a radio if I want to hear music and I am not Hispanic.  All I ask is for my local channels NBC, CBS, ABC, to name a few. Antennas do me no good as I have bought the best only to have to return them because I live in the country.  I want what I was promised when I signed up for this,  the price keeps going up and I keep getting less.  So YES 10 good channels would be welcomed any day. 

Teacher

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12 Messages

a year ago

Not necessarily, when 300 of them are home shopping channels.

And what happens when the base charge for each channel is $10 each? The $109 you might pay now for 370+ channels will become 10 channels and you'll be complaining about how much better it was in the old days when you got hundreds of channels for the same price.

Tutor

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9 Messages

a year ago

I only watch sports and news. That option would be fine with me. You
don't have to have it or like it -- that's your choice.

New Member

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1 Message

2 months ago

This is a shame, TEGNA has dropped the feed of the NBC station on Thanksgiving Day which means the grandchildren don’t get to see the Macy’s Santa parade. If they were a business I dealt with I would never spend money with them. I also blame ATT Uverse for dealing with such shameful companies, will be looking elsewhere.

ACE - Professor

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4.2K Messages

2 months ago

This thread is over a year old. Please look for

similar threads that are newer before replying to an old one. This will now be closed.

Tegna hasn't pulled any signals yet. They *may* and *if* AT&T doesn't cowtow to their demands.

Dish (and Sling) are in many disputes right now. Your regional sports channel may not be on any streaming service, save the two owned by AT&T.

(edited)

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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