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Mentor

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3 Messages

Fri, Jul 5, 2019 4:33 AM

Closed

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

Responses

Contributor

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1 Message

a year ago

I am a Directv customer. We have been without our NBC channel for MONTHS! When will we be getting it back???? We have been loyal customers for YEARS and haven't had many issues with them. If we did, it got resolved quickly. Since AT&T bought them, customer service has gone way down. Now, this. If we don't get NBC back SOON we will be finding other sources.

Contributor

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3 Messages

a year ago

What happened to channel 21, WPNY, from Utica NY? We lost in in july and it has not returned!

baseballisback

ACE - Professor

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3.9K Messages

a year ago


@wharracoop wrote:

What happened to channel 21, WPNY, from Utica NY? We lost in in july and it has not returned!


 

It appears WPNY is a subchannel. With few exceptions, U-Verse does not have subchannels in any market.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

This company is terrible to be as big as it is.  Then you get these non English speaking CSR that all they say is I am sorry.  I am too because I am paying for service I am not getting.  We pay all this money for their lousy service I would estimate that 20 techs have been to my home because my service is terrible and they leave and within hours the same thing happens again.  Now I am under contract so I am stuck with these crooks paying for service I don't have.

QuarryRye

Master

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3.2K Messages

a year ago

@jdavis76 wrote:

Then you get these non English speaking CSR that all they say is I am sorry.

Saying "I am sorry" is English.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Teacher

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8 Messages

a year ago

Did you need those trying to assist you to say they are sorry in a different language?
rsbh60

Mentor

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35 Messages

a year ago

You ACE guys crack me up. Could be that they learned how to say 'i'm sorry'
in the ATT training class, and not much more.

Teacher

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12 Messages

a year ago

It is a single English sentence. Not much help if it’s all they can say that’s decipherable.
QuarryRye

Master

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3.2K Messages

a year ago

AT&T doesn't teach English. AT&T hires call centers where the people already know how to speak English. If it's a form of English that you don't understand, that's your problem, not AT&T's.

 

As for your actual problem @jdavis76, if the service doesn't work, switch providers.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Teacher

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8 Messages

a year ago

I'm not an ACE guy. I am simply a woman with some common sense. I've learned that there are hardworking individuals who are truly sorry you had a bad experience and try to help you through it. That is all I meant. No disrespect intended.
Good luck to you.

Tutor

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6 Messages

a year ago

We are with you.  We loved ATT UVERSE until this year.  No ACC network is terrible in this region, rich with ACC teams.  Unable to watch any of our games.  We pay too much for ATT UVERSE to not have this channel.

ACE - Professor

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3.9K Messages

a year ago

@segbauer 

 

ACCN is coming. Have patience.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

I have been with Directv as a loyal customer for the past 14 years, I lost another channel earlier this year and am not going to put up with that again.

I pay way too much money to be getting the shaft from Directv.

Ever since AT&T bought directv it has gone down hill and the customer service is horrible. (I don't believe that someone in India is feeling my pain)

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

thank you for letting me vent. 

Troy B.

QuarryRye

Master

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3.2K Messages

a year ago


@Ramsfantroy wrote:

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

You haven't been paying attention. Google "Dish blackout" or "Xfinity blackout" and see what comes up. For instance, this year Dish was in disputes and had blackouts with Univision, Fox, Disney and (ironically) AT&T.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Tutor

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9 Messages

a year ago

ATT could not care less about customers.  Their quality of service issues have been well known for a long time and now we hear how loosing local channels in San Antonio is poor att looking out for their customers.  Pleaseeee  they don't mind and customers don't matter

 

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