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Mentor

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3 Messages

Fri, Jul 5, 2019 4:33 AM

Closed

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

Responses

baseballisback

ACE - Professor

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3.8K Messages

a year ago

@segbauer 

 

ACCN is coming. Have patience.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

I have been with Directv as a loyal customer for the past 14 years, I lost another channel earlier this year and am not going to put up with that again.

I pay way too much money to be getting the shaft from Directv.

Ever since AT&T bought directv it has gone down hill and the customer service is horrible. (I don't believe that someone in India is feeling my pain)

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

thank you for letting me vent. 

Troy B.

QuarryRye

Master

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3.2K Messages

a year ago


@Ramsfantroy wrote:

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

You haven't been paying attention. Google "Dish blackout" or "Xfinity blackout" and see what comes up. For instance, this year Dish was in disputes and had blackouts with Univision, Fox, Disney and (ironically) AT&T.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Tutor

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9 Messages

a year ago

ATT could not care less about customers.  Their quality of service issues have been well known for a long time and now we hear how loosing local channels in San Antonio is poor att looking out for their customers.  Pleaseeee  they don't mind and customers don't matter

 

Tutor

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2 Messages

a year ago

They failed to deliver the programming contracted for so we cancelled our agreement following their guidelines and returned their equipment and they acknowledged receiving same.  I asked to be released from our programming agreement but they are billing me monthly and adding late fees.  We subscribed to Cox cable at the same time to gain lost channels important to my wife.  We want to get them to write it off and quit billing us.  I have little respect for AT&T at this time.

Contributor

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2 Messages

a year ago

I think this is is sick. I should have known NOT too trust AT&T again.I don't  even want Direct TV any more..pay this money and NOT get my regular channels that's just not right. If I want to leave because of all this crap I to pay for the rest of the months.that's not my fault. It's AT&T. Bill

Contributor

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2 Messages

a year ago

I think if AT&T and Direct TV should not hold us responsible and make us pay the remaining months if we want to leave. And I want to  leave Direct TV but I can't till April 2020 or I have too pay to get out of it. And this stinks. Bill Keelin

Tutor

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9 Messages

a year ago

I feel your pain. They may not know service -- but collections they got
down pat. The Philippines will be calling shortly!!!!

ACE - Professor

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3.8K Messages

a year ago


@QuarryRye wrote:

@Ramsfantroy wrote:

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

You haven't been paying attention. Google "Dish blackout" or "Xfinity blackout" and see what comes up. For instance, this year Dish was in disputes and had blackouts with Univision, Fox, Disney and (ironically) AT&T.


 

Dish has been notorious for blackouts for years and years.

 

They haven't had HBO since November or so.

 

 

This is just the tip of the iceberg...and maybe not even the tip. The former CEO was nicknamed "Cheap Charlie" for a reason.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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3.8K Messages

a year ago


@landfall wrote:

They failed to deliver the programming contracted for so we cancelled our agreement following their guidelines and returned their equipment and they acknowledged receiving same.  I asked to be released from our programming agreement but they are billing me monthly and adding late fees.  We subscribed to Cox cable at the same time to gain lost channels important to my wife.  We want to get them to write it off and quit billing us.  I have little respect for AT&T at this time.


 

So you want AT&T to break their written contract with you...the one you agreed to.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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3.8K Messages

a year ago


@B_keelin63- wrote:

I think if AT&T and Direct TV should not hold us responsible and make us pay the remaining months if we want to leave. And I want to  leave Direct TV but I can't till April 2020 or I have too pay to get out of it. And this stinks. Bill Keelin


 

 

The main reason why new customer rates are so low ($109 for a "triple play" plan) is because they know the new customer may have to pay to get out of a contract. The companies are essentially paying the cancellation fees of their new customers.

 

One way around is to cancel all but the minimal TV package. But keep in mind that every other provider will have the same contract renewals on a monthly basis.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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24K Messages

a year ago


@landfall wrote:

They failed to deliver the programming contracted for so we cancelled our agreement following their guidelines and returned their equipment and they acknowledged receiving same.  I asked to be released from our programming agreement but they are billing me monthly and adding late fees.  We subscribed to Cox cable at the same time to gain lost channels important to my wife.  We want to get them to write it off and quit billing us.  I have little respect for AT&T at this time.


You have an agreement to keep DirecTV for so much time. Programming changes as it is NOT contracted because they don't own the channels so cannot force them to always be there. You cancel service and get charged and early cancellation fee. You refuse to pay your bill with valid charges because you just don't want to and have little respect for AT&T? Sorry but in this situation, you are the one at fault for refusing to pay a bill that is correct. Your not liking a situation doesn't not get rid of the ECF. Same with other TV providers as they all have a similar clause about programming can change at any time.

 

(d) Our Programming Changes.

Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

a year ago

I would like to reach a settlement of this account.
Please advise. I agree to pay your current billing of $133.06 and be through with it.
Juniper

ACE - Expert

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24K Messages

a year ago


@landfall wrote:
I would like to reach a settlement of this account.
Please advise. I agree to pay your current billing of $133.06 and be through with it.

This is not your DirecTV account, but a public forum of customer discussion.

 

To discuss billing you need to call DirecTV.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
davemize

ACE - Professor

 • 

3.2K Messages

a year ago

@Ramsfantroy wrote:

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

You haven't been paying attention. Google "Dish blackout" or "Xfinity blackout" and see what comes up. For instance, this year Dish was in disputes and had blackouts with Univision, Fox, Disney and (ironically) AT&T.

 

... and here comes Round 2 between Dish and Fox.... https://www.foxnews.com/media/dish-customers-lose-fox-fs1-amid-carriage-dispute-as-nfl-mlb-seasons-heat-up

 

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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