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Mentor

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3 Messages

Fri, Jul 5, 2019 4:33 AM

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

Responses

Tutor

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4 Messages

a year ago

Bought three different antennas! Could not get local channels! 

QuarryRye

Master

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3.2K Messages

a year ago

@Lemons3 wrote:

So were is out refund! We they stuck with you and did not switch providers should get big refund!

You were provided with TV service before, during, and after the outage. That's all AT&T owes you. If you call, you might get a refund but it's not going to be big.

 

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Teacher

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14 Messages

a year ago

Yes, we should. But do you think we will? Fat chance!
rsbh60

Mentor

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35 Messages

a year ago

***** Just sit back and take it, nice
attitude.

 

[Please keep it courteous]

Contributor

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1 Message

a year ago

I am a Directv customer. We have been without our NBC channel for MONTHS! When will we be getting it back???? We have been loyal customers for YEARS and haven't had many issues with them. If we did, it got resolved quickly. Since AT&T bought them, customer service has gone way down. Now, this. If we don't get NBC back SOON we will be finding other sources.

Contributor

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3 Messages

a year ago

What happened to channel 21, WPNY, from Utica NY? We lost in in july and it has not returned!

ACE - Professor

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3.6K Messages

a year ago


@wharracoop wrote:

What happened to channel 21, WPNY, from Utica NY? We lost in in july and it has not returned!


 

It appears WPNY is a subchannel. With few exceptions, U-Verse does not have subchannels in any market.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

This company is terrible to be as big as it is.  Then you get these non English speaking CSR that all they say is I am sorry.  I am too because I am paying for service I am not getting.  We pay all this money for their lousy service I would estimate that 20 techs have been to my home because my service is terrible and they leave and within hours the same thing happens again.  Now I am under contract so I am stuck with these crooks paying for service I don't have.

QuarryRye

Master

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3.2K Messages

a year ago

@jdavis76 wrote:

Then you get these non English speaking CSR that all they say is I am sorry.

Saying "I am sorry" is English.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Teacher

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8 Messages

a year ago

Did you need those trying to assist you to say they are sorry in a different language?
rsbh60

Mentor

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35 Messages

a year ago

You ACE guys crack me up. Could be that they learned how to say 'i'm sorry'
in the ATT training class, and not much more.

Teacher

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12 Messages

a year ago

It is a single English sentence. Not much help if it’s all they can say that’s decipherable.
QuarryRye

Master

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3.2K Messages

a year ago

AT&T doesn't teach English. AT&T hires call centers where the people already know how to speak English. If it's a form of English that you don't understand, that's your problem, not AT&T's.

 

As for your actual problem @jdavis76, if the service doesn't work, switch providers.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**

Teacher

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8 Messages

a year ago

I'm not an ACE guy. I am simply a woman with some common sense. I've learned that there are hardworking individuals who are truly sorry you had a bad experience and try to help you through it. That is all I meant. No disrespect intended.
Good luck to you.

Tutor

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6 Messages

a year ago

We are with you.  We loved ATT UVERSE until this year.  No ACC network is terrible in this region, rich with ACC teams.  Unable to watch any of our games.  We pay too much for ATT UVERSE to not have this channel.

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