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Mentor

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3 Messages

Fri, Jul 5, 2019 4:33 AM

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

Responses

Tutor

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2 Messages

3 years ago

Best Buy sells an attenna cost 20$ plugs to the back of your tv.. also comes in handy when weather is bad . Cause 13 is the one to watch 👊🖐
Also NBC has a free app. Nighty news is in the line up,
I just downloaded it so I could watch my soap .
Days our our lives.
WTHR needs to charger advertiser more . And not go after the consumer !!!!!
I hope this helps

Teacher

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2 Messages

3 years ago

Thanks kudos, thats my show too.
shannon02

ACE - Expert

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19.3K Messages

3 years ago

Then the advertisers raise the price of their products so the consumer still pays more.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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1 Message

3 years ago

Do you all realize that streaming everything through Sling or ROKU will soon put you all out of business????  I think you should honor the contract that you have with your customer and supply all of the local stations as promised regardless of how much of a pay cut it means to your CEO.

Juniper

ACE - Expert

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18.9K Messages

3 years ago

Directv is honoring the contract with you. All tv providers have in their terms that channels are subject to change. So you are never guaranteed how long a specific channel may be available. Streaming is strong, which is why they also came out with a new separate service called DirectvNOW, but it will not put them out of business. Too many people do not have good enough internet (or no internet at all) to make use of streaming services. Probably won't see a good enough countrywide internet in our lifetime to make that an issue for satellite tv.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
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Contributor

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1 Message

3 years ago

I am trying to figure this out about NBC why do you want more money for your station I will just go to another cable company drop direct tv

 

 

 

shannon02

ACE - Expert

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19.3K Messages

3 years ago

Like everything else their costs are going up that causes the customer to pay more and since they need more money to pay for everything they want a raise, that raises the cost and around and around.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

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53K Messages

3 years ago


@Nbcnbc wrote:

I am trying to figure this out about NBC why do you want more money for your station I will just go to another cable company drop direct tv

 

 

 


Sure, you could do that.  But all service providers, including cable companies, go through these same crazy contract disputes.  Be sure to contact your local station and its owners and ask them why companies like Comcast and DirecTV should pay anything when they get to use our public airwaves for FREE?!?

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

Iv been a loyal customer just like several other thousands and pay for all channels.
Pay 190.00 a month and this is the thanks we get.
Your about to loose a lot of people because of your greed .
Dish network is sounding really good rite now
litzdog911

ACE - Sage

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53K Messages

3 years ago


@Freedom2014 wrote:
Iv been a loyal customer just like several other thousands and pay for all channels.
Pay 190.00 a month and this is the thanks we get.
Your about to loose a lot of people because of your greed .
Dish network is sounding really good rite now

And you would be happy paying even more each month just because local station owners want more and more subscriber money to provide their stations?  Who's being greedy?  And be sure to check the Dish Network forums because they have these same contract dispute issues, along with Comcast and everyone else.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

All I want to know is WHEN are we getting our LOCAL channel back??? Be big boys and girls, play nice, and stop negotiating over a price for something that USED to be completely free!

Contributor

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1 Message

3 years ago

it doesn't do any good to griping because they are just doong.tjis to try to get more money out of the customers. I say they broke the contract now so we should be able to drop them and go with someone else with no problem.
litzdog911

ACE - Sage

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53K Messages

3 years ago

@1cecil1, your local station ownership "broke" the contract and forced DirecTV to drop their channel.  DirecTV didn't do anything to break their contract with you.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

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19.3K Messages

3 years ago

@ThinksImscrewed DTV and all other providers have always payed for local stations they have never been free, they are only free if you get them OTA. Only the local channel controls when they will return their feed to DTV.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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18.9K Messages

3 years ago

Local channels are free over-the-air (OTA). Don't need any provider, just a regular OTA antenna.

 

Directv pays the local channels to carry them, but provides them as a complimentary perk to us. It is not a requirement of service as they are free OTA. No contract was broken with the customer. Directv's agreement with the local came up, local wants more money, Directv wants to keep price reasonable so it can stay complimentary instead of charging for locals.

 

"Be big boys and girls, play nice, and stop negotiating over a price..." Negotiating is playing nice. What may be considered not nice is that the local has the option to stay on while they are negotiating as a sign of good faith, but chooses not to in order to hold customers hostage in an attempt to leverage them against Directv. Not a situation we like, but it is their option as they hold the broadcast rights.

 

And for anyone still shouting "I will switch providers!", that will not solve the problem. All tv providers go through negotiations as they don't own the channel. Realistically you are not going to switch again, and again, and again every time a negotiation pops up. What would be better is plugging an OTA antenna in as a stance against the rising costs of locals (costs which would threaten to eventually raise our bill). Since you get whatever locals are in range you may pick up more locals that Directv doesn't have at all (like most sub-channels) or locals from a neighboring market they are not allowed by Federal regulations to provide you. And gives you a backup if there is ever a technical issue preventing you from enjoying Directv on that tv.

 

And make sure you are sending your complaint to the local affiliate that is staying off.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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