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dweber5225's profile

New Member


1 Message

Sunday, January 1st, 2023 9:08 PM

Login each time

Why do I have to go each time I use the U-verse app and whether I click the stay logged on box or not?


Community Support


215.3K Messages

5 months ago

Hi there, dweber5225. We understand that your app is making you log in each time you use it. We can help you with that.


More than likely, it is your account password that is having the problem. Here is what we recommend on doing:

  1. An account password reset. Yes, the article that we have provided talks about email, but the process is the same for the myAT&T account resets. Password resets can help sync the account.
  2. After resetting the password, clear the app cache from the device.
  3. Force quit the app.
  4. Uninstall the app from the mobile device.
  5. Turn the mobile device off and wait for about 30 seconds. This will also refresh your wireless and cellular network connection.
  6. Turn the mobile device back on.
  7. Reinstall the app. Make sure that app is on the current version.
  8. Afer reinstalling, turn the mobile device off again. Wait 30 seconds and back on.
  9. Turn the device back on and open just the U-Verse TV app.
  10. Log on as normal with new password.

Try these things first and let us know if they work for you.


Matthew, AT&T Community Specialist

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