
Tutor
•
3 Messages
live program freezes and skips while recording different program
Since installation a few weeks ago I have had a problem with live and recorded programs freezing and skipping. We disconnected one of the two wired receivers and it "seemed" to help. However, now whenever I am recording a show, any program I try to watch live will intermittently freeze and skip. There are only two persons in the house, and little to no internet use while experiencing this problem. I am about ready to throw in the towel and revert to Charter. Three service calls with no fix. The online diagnostic tool finds no problem. I had Uverse about 3 years ago and did not have this problem. I have one main DVR receiver and two wireless receivers active. I have a model 5268AC modem.
Account # *****
John *****
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
xz8pdb
Tutor
•
3 Messages
6 years ago
Additional comment: the internet has always worked fine with little loss of speed, even when the freezing and skipping occurs on the TV.
0
0