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3 Messages

Monday, August 21st, 2017 12:59 PM

live program freezes and skips while recording different program

Since installation a few weeks ago I have had a problem with live and recorded programs freezing and skipping.  We disconnected one of the two wired receivers and it "seemed" to help.  However, now whenever I am recording a show, any program I try to watch live will intermittently freeze and skip.  There are only two persons in the house, and little to no internet use while experiencing this problem.  I am about ready to throw in the towel and revert to Charter.  Three service calls with no fix.  The online diagnostic tool finds no problem.  I had Uverse about 3 years ago and did not have this problem.  I have one main DVR receiver and two wireless receivers active.  I have a model 5268AC modem.

 

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John *****

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Tutor

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3 Messages

7 years ago

Additional comment: the internet has always worked fine with little loss of speed, even when the freezing and skipping occurs on the TV.

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