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chinarut's profile

Tutor

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10 Messages

Mon, Jun 16, 2014 6:29 AM

LIVE Player Plug-in won't install on Mac OS X 10.7.5, Safari 5.1.7

Hi!  I'm at this page:

 

http://uverse.com/uv/configure-live-player-plugin

 

I'm on Mac OS X 10.7.5 using Safari 5.1.7.   the Java box is green with a checkmark "Java Installed"

 

I click the "Install LIVE Player Plug-in" and nothing happens - no download, no dialog box, nothing.

 

how do we get this to work?

aviewer

Expert

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10.1K Messages

7 y ago

chinarut - When I click on the link you provided, I see it is offering to download safari or firefox. Not live player.
Close Chrome & open either Safari or firefox & try the three step process. Of course, if you currently do not have either available, you would have to install the browser first.

Tutor

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10 Messages

7 y ago

I am on Safari not Chrome.

aviewer

Expert

 • 

10.1K Messages

7 y ago

OK I went to u-verse.com on safari & clicked live TV & got the three icons & signed in & clicked install plug-in icon & got a multistep process
a java step
install plug-in
two check boxes

So, that does not help you. But, that is what happens when it works.
I tried it on firefox & had to do the java step again & when I clicked the the next step (second install plug-in) I got no response.

Tutor

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10 Messages

7 y ago

ok so how do we get this to happen:

[step 3] In the pop-up please click "Allow" to proceed with the installation. This will open another pop-up.

i verified i am *not* blocking pop-ups (Shift-Command-K)

Tutor

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10 Messages

7 y ago

*bump*

 

is there a better forum to report this technical issue by chance?

Contributor

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1 Message

7 y ago

Same problem here on Windows 7 in Chrome and IE10. This is a stupid problem to have.

Tutor

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10 Messages

7 y ago

lol - i hear ya - i'm glad i'm not alone.

 

if anyone has figured this out, please chime in.  i pretty much have written off watching U-verse on my laptop as a "nice to have" *grin*

 

hope u guys move to HTML5 soon!

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