Issue with outside wiring, not getting fixed. Please Help!
I am writing this post on behalf of my parents. They have U-Verse TV, Internet, and land phone. They have had U-Verse for about 3 years. Since they got it, they have had issues with the service dropping for short periods of time, randomly, at least once every week or 2. They have had service techs come but no one has really been able to solve this issue. The outages have been short enough and intermittant enough for them to just suffer through them until the service kicks back on.
However, since July 4, their service (TV, Internet, and phone) has been out about 70% of the time. It will sometimes come back and stay on for a day or 2 but then it will go out again for a few days. We have tried everything from rebooting, unplugging, and other steps that the phone reps have instructed. We have also had techs come to the house 1-2x/week since then (I think 5 times total) to try to fix the issues. It seems that the phone reps can detect some sort of issue with the outside wiring, and the techs have been coming and doing different things with the wiring, but the issues continue to persist or actually get worse. Finally, my mom called on Thursday and probably yelled at the phone reps very badly and demanded the issue be fixed right away. I believe she was told that a "senior tech" would come to the house the next day (friday) but one never came, and then when she called back on Friday they said they had no record that someone was supposed to come out.
My parents are old, and are unable to do many things, especially during this heat wave that we have been having here in the midwest this week. They seriously depend on the TV being able to work, and the telephone as well since they dont have cell phones. This situation has become very very bad and near emergency level. It is causing them alot of stress which they cant have and they are becoming furious.
I would also like to add that I believe that when they had the U-verse installed, the installer had to do some sort of complicated wiring around the outside of the house because there was a phone jack or something in another room and they had to run wires outside from one room to the other. I am unsure if this is related to the issue, or if it has more to do with the wires from the utility box or something else.
Anway, I made this post just to see if there is anything that anyone on this forum can do to help or any advice or anything that might be able to help us because the situation has become very bad and we are very desperate for help.