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ifonly01's profile
ifonly01
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The 5th element!

Teacher

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30 Messages

Friday, August 26th, 2022 12:52 AM

Incoming caller id not displaying on tv

I just noticed that Incoming caller id info is not displaying on one of my tv's. It works fine on other tv's in the house. I tried resetting the Gateway and I restarted the DVR. Problem still exists. 

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.7K Messages

5 months ago

Here to help get your caller ID to display on your TV, @ifonly01.

 

The following step will help you activate caller ID on your TV:

  1. Go to your myAT&T Account overview and choose My digital phone.
  2. Select My voicemail & phone features then Phone Features.
  3. Choose Caller ID on TV.
  4. Select On or Off.
  5. Select Save.

As a reminder, you can only view caller ID on the TV when you are Subscribe to both Phone and U-verse TV.

 

Please reach back out if you have any additional questions or concerns.

 

Latoya, AT&T Community Specialist

spoom2

ACE - Master

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17.5K Messages

5 months ago

If it works on some but not others, it's not going to be an AT&T phone issue. What TV service do you have?

(edited)

ifonly01

Teacher

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30 Messages

5 months ago

My tv service is from AT&T Uverse

spoom2

ACE - Master

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17.5K Messages

5 months ago

If the CID displays on the TV than this will be a U-verse TV issue. Moving to that forum. 

ifonly01

Teacher

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30 Messages

5 months ago

I subscribe to both Phone and Uverse TV. That setting has been on for years. Now I can't see the Incoming Calls display on any TV!!! And it won't let me sign into Account Overview.

spoom2

ACE - Master

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17.5K Messages

5 months ago

That different than your original post, best advice I can't think of is call into repair service and report it. 

ifonly01

Teacher

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30 Messages

5 months ago

I have tried calling Customer Support for several days. I continually get the message that they are too busy to talk to me and that I can request a call back or just hang up. Since I have no idea if a return call would be in an hour, a day or a week, I just hang up. They just don't offer Customer Support for a service that we pay $$$$$$$$ for.

spoom2

ACE - Master

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17.5K Messages

5 months ago

To hang on or hang up is your choice. If you don't feel AT&T is providing the customer service you are paying for escalate to a customer care executive by filling out the form, ignore the header. 

ifonly01

Teacher

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30 Messages

5 months ago

Thank you for the form to escalate to a customer care executive. I was not aware such a form existed. I was finally able to get into Account Overview after waiting about 10 minutes and I don't have any of the options Latoya mentions. I watched a video in the Support section, and I don't have the options they show either.

ATTHelp

Community Support

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207.7K Messages

5 months ago

Hey @ifonly01, let's look at your Caller ID together.

 

Have you tried troubleshooting through our U-verse Troubleshooting and Resolve Tool? If not, we suggest doing so. It's easily accessible on your TV, and makes it very easy to troubleshoot common issues. 

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

Please let us know if this helps.

 

Tyler, AT&T Community Specialist

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